Ingresso para a Ilha de Alcatraz com excursão a Chinatown e fábrica de biscoitos da sorte

I apologize you feel you didn't get what you paid for. Our company had every intention of fulfilling exactly what you bought - a ticket to Alcatraz, a Cable Car ticket, and a 1.5 hour walking tour. I'd like to explain so you don't feel "ripped off" by us. It took a little bit of digging around but we found the miscommunication. We try to ensure through multiple communication that all clients who purchase this understand that they are to meet the guide at the meeting point very close to Alcatraz Landing, but unfortunately, it seems you went directly to the ticket booth at Alcatraz. We are looking at how to even further make this clear. Alcatraz is the operator of the cruises but not of the tour you bought. I hope that makes sense. We, as the tour operator have all your tickets for the day but I know they did give you your Alcatraz tickets. But they wouldn't of had your Cable Car tickets - your guide was with the group just across the street at the meeting point with them! We really wished you had shown up at the meeting point and let us make your experience in San Francisco one that all visitors deserve!

Thank you kindly for your recommendation! We're delighted to hear that Eddie and Roberto made your visit to San Francisco easy and enjoyable. We hope that you enjoyed the rest of your time in our fair city and that you will come back again soon!

Hi Lisa, Thank you for taking the time to tell us about your personal experience - we strive to create enjoyable, stress-free tours for all of our guests. We firmly believe we are giving an extensive amount of information at the meeting time for Alcatraz that allows clients to have a great day! We provide maps of the cable car lines, eating recommendations with a map and all guests are encouraged to take a picture so they have it in their phone right in the palm of their hand. We are genuinely sorry to hear that you felt it was too much walking - perhaps our product wasn't the right fit for your limitations and if that wasn't clear when you booked via Viator, we are looking to see what can be updated to make it even more clear. We are a walking tour company (We are called "Walks"!) so we do in fact, walk. But we do find all the best streets with minimal inclines and declines. Some small inclines/declines on Chinatown are unavoidable. Unfortunately, the cable cars do not have numbers and they do not depart at exact times. Our maps show clearly where to get on and off them and their line names. Since the product you purchased does not include a private tour guide for the entire day, we thought this sufficient but we are happy to see what we can do so people don't have to feel like they "have to find it on their own!!!" Moving forward, we will work hard to ensure that this situation doesn't adversely affect anyone else's tour experience. We appreciate your feedback, and hope that you enjoyed the rest of your time in San Francisco. All the best, The Walks Team

We too think LeAnne is brilliant and love that you could see how passionate she is about her hometown - that's the people we align ourselves with here at Walks. Thanks for taking the time to write your review and definitely come visit us in other places in the world!

Thank you for taking the time to share your day with us! We are delighted that we got to show you around these two spots of San Francisco.

Sounds like you took our advice and it worked out perfectly! Kudos to you! Thanks for spending your day in San Francisco with us.

Love seeing this feedback and that we here at Walks made your visit enjoyable! Come back to San Francisco soon!

Glad you had a great experience across the board. We are so proud to offer this tour and hear the appreciation from our clients!