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Definitely worth the money. Make sure you travel light as you cant check in until 15:00. Although you can leave your luggage in an unsecure room until then which isn't covered by security. I only had a back pack so i just carried this with me until check in. From arrival, at the hotel from a aerial car you get to stunning veiws from the hotel and from here upto mount Rigi Klum by cogwheel train you see phenomenal veiws. The hotel included a stunning 4 course dinner, access to the spa which is out of this world, and breakfast also included. I would definitely recommend this to anyone. Fantatsic excursion and price to go with it.
So this was a special trip for us since I asked my girlfriend to marry me. During the two weeks trip to Europe, we decided to do about 4 tours. 3 from Viator and 1 direct. This one was the worst out of all. I am not kidding. We regret paying for this tour since it was basically a transport to/from. Let's start from beginning, checking in took a while since they are also selling the same tour for walk up which meant that things were rushed. When we got on the small van, we did not have room for our small duffel bag since we were doing overnight while the rest of the 6-7 passengers were doing the day only. I had to ask the driver to see if he had storage in the back or by the passenger seat foot area he was not a happy camper to help us. Once on the road, the driver/tour guide barely spoke English. He would describe the area we drove through in french for 8-10 mins and say one line in English. On top of that, there was a family who had their own translator so that person was than translating French to another language for them. Imagine hearing two different languages for 85 mins. When we got to a stop, the driver said to hold while he went got all our tickets. Came back, gave the tickets and said read the paper instructions you got at check in for rest of schedule. It will tell you what time to take what and left. This is very bad since all of us were confused as to what we had to do. When I asked about our return and where to go, he said its in the paper. You could tell he had no interest. We finally made our own way to the top and checked in to hotel. Turns out hotel dislikes guests that are part of a tour. We were giving a room with twin beds and said that's all they can extend since we didn't book directly. I was even willing to pay out of pocket for a larger bed. Furthermore, I asked about dinner and breakfast that were included in our tour and were told contact the tour company. That didn't help. Finally found someone local who just happened to be there and who explained that the hotel/restaurant will not care for your service since you are not paying them directly. Instead he helped us out with pointers and guided us on what to do. Just shocking. No worries, we tried hard to not let this bother us. But twin bed on a romantic getaway is a nightmare. When the dinner time came, they had assigned seating. Guess what, a table in the back corner of the restaurant with two sides to the walls and no view of the window/mountain. When we asked for a different table, we got the answer, you cannot change since you booked via tour. Lovely : At this point we tried our best to make the best of it. Asking for a water refill was even a nightmare because you could tell the staff were more focused with real paying customers. We called it a night and went to bed after dinner.
Next day, we got up and were excited to check out of this nightmare of a hotel. Grab a quick bite for breakfast and made our way to the top sine it was snowed in the night before. When we got to the top, the stairs were closed since it was not safe according to the crew that worked the area. No worries. Took about 3-4 photos and got ready for the boat ride to next stop. From here we were on our own since the paper just had time slot to follow and that's it. The best part of this trip was what we did on our own. We had more flexibility and options than being locked in.
The day was over so we followed the directions for pick up and headed there. We saw the bus for the company and hopped on showed our ticket for the return to the driver. While we waited for about 15 mins the bus was not leaving. I got curious and went down to task a tour guide that was there. She said they were waiting on a couple who had an overnight stay. I said thats us and showed the ticket again. She was so upset that we did not check in. I told her that we had shown this to the driver. She said driver is not ours and you should be on the other bus since thats what the paper said. I was like paper doesn't say anything except to look for a bus with your logo and pickup location. I apologized and tried to explain we were doing what we thought was correct. No apologies from the other side instead a mean look. They told the other bus we were here and we left.
At this point, we were just happy to be done with this tour and get back to our romantic trip. Never again I would be interested in booking a tour that deals with this third party booking company.
This is an amazing experience, definitely do this! Views, nature, mineral baths and city of Lucerne are 10 out of 10! Good for people of any age. You have exactly enough time for everything.
Note! In mountains is colder then in the city, I was in October, temperature was around 0 degrees celsious, so don't forget a warm cloth.
This was an incredible tour. The guide was very informative the whole trip up the mountain. Our room was upgraded to a balcony which was good, however that meant they switched us to twin beds instead of a double which was a little annoying. The views from the top were spectacular and if you are in reasonably good shape you can see how far down the mountain you can walk and catch the cogwheel further down or at the top if you prefer
If you can splurge a little on your trip to Zurich this is what you want to do! Highly recommended as a romantic getaway. There are three distinct parts of the trip. FIRST you drive through the Swiss country side which is beautiful then you head up Mt. Rigi which is a neat experience to see the alps and get a little hiking in. When there are no clouds the views are amazing! SECOND you go to the Rigi resort - Room had a breathtaking view, mineral baths were awesome and relaxing make sure you go downstairs to the crystal bath and the four course dinner is excellent and very romantic expect 2 - 3 hours for dinner because the courses are fairly spaced out The next day you get to wake up to an amazingly large breakfast buffet and enjoy the mineral baths all to yourself and then start the THIRD part of the excursion- Head back down the mountain, get on a boat cruise and head to the beautiful Lucerne! The city has beautiful water ways and we spent our day shopping and just walking along the water enjoying the views. Overall a fantastic way to enjoy Switzerland! Everything they say is included is and the guides provide you with excellent direction and a cheat sheet that is very helpful! Follow the times on the cheat sheet. They are on point. The cogwheel train runs on a specific time every hour so make sure you keep track of that. They give you the option to drop your luggage off at the hotel on day one before heading up to Mt. Rigi so if you take advantage of this be cognoscente of the time the cogwheel train leaves because if you miss it you have to wait a whole hour or start hiking! We got lucky and made it by one minute but that would have been a big bummer if we missed it because you can't check into your hotel until the afternoon. Food is pretty expensive in Switzerland but there was a grocery store right next to the hotel for snacks which was nice. I recommend packing lunch on Day 1 to eat at the top of Mt. Rigi bc lunch is 20/person. OVERALL 5 STARS!
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