Our pricing is updated constantly to ensure you get the lowest price available online or at your destination - 100% guaranteed! Viator is committed to showing you the 'honest price' on our website - which is why we never lead in with phony child prices and why we always include local taxes in our pricing.
Viator's Low Price Guarantee also means that, if you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions.
Second, we also protect you against arriving at a destination and finding the same tour or activity offered at a lower price from our operator. If you do happen to find a lower price direct from our operator, simply send us the details and we'll refund the price difference.
Remember to make a copy, print out or screen shot of the lower rate, in case a Viator customer service representative has questions.
To submit a refund request, send an email to firstname.lastname@example.org with your name, Viator Booking Number or Itinerary Reference Number and your home address, plus proof (receipt, price list, flyer, web address or web screen shot, etc.) of the lower price.
Or mail your request to:
Low Price Guarantee
360 3rd Street, Suite 400
San Francisco, CA 94107
The following conditions apply to all Low Price Guarantee refund requests: