I was totally satisfied with the service provided, both coming from and returning to the Florence airport. Both drivers, from the airport and back, were prompt, professional, polite, and drove courteously. They were great, even picked us up promptly at our apartment at 04:15!!!
We had booked this transfer because of an early flight. The transfer was confirmed and everything was set for a 4:10 pick up. The driver never showed up. I called the emergency contact numbers, one of them was not in service, the other the person hung up on me. at 4:30 the driver phoned to say he just getting on his way to pick us up. By that time we had already found a taxi. Highly disappointed in what was supposed to be a nice easy end to our holiday. If you book this, I suggest getting the driver information from the vendor so you can reach out directly when they are late arriving.
I booked this service for both Arrival and Departure Transfer. The Arrival Transfer did not turn up until almost an hour after the booked time and after several telephone calls. The Departure Transfer arrived after a telephone call from the hotel receptionist. I would warn anyone against booking this service. The cost was astronomical, the service poor. It would have been preferable to have taken a taxi from the airport at a cost of 20-25 Euros. Please allow some time travelling into and out of Florence as there is a great deal of traffic, especially during the rush hours. Taxi drivers are organised by the municipality and are extremely polite and helpful.