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Water Puppet Entrance Tickets med Hanoi Hotel Ticket Delivery
Rekommenderas för din resa till Hanoi
50 minuter (ung.)
Upphämtning vid hotellet erbjuds
Erbjuds på: Engelska
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Recensioner
Omdömen från Viators resenärer
Showing 1-2 of 3 reviews
Vattendockor
Dale S
, okt. 2019
Original underhållande presentation av en klassisk vietnamesisk berättelse (det hela sjunger och presenteras på vietnamesiskt), så värt att läsa upp först
Svar från värd , feb. 2020
"Dear Dale S,
Thank you very much for your recommendations here. We do take pride in catering to our guests' needs the best way we can. We greatly appreciate you as you not only love our tour but also leave us such wonderful words. Your satisfaction is the most important reason why we keep working hard everyday in order to better our service quality. Also, we do hope that The Old Quarter of Hanoi and also our destinations such as Hoan Kiem lake, Dong Xuan Market, Long Bien Bridge and others can leave you unforgettable memories about Vietnam's culture.
Again, thank you for trusting and choosing us as your partner. I would be our big honor to have you back in the near future.
All the best to you from AZ Local Trip.
AZ Local Trip Team
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Inefficient, poor service.
gst623
, sep. 2019
Arrived at the theater to redeem the tickets only to find out that the voucher is not valid. The operator said there has been a problem with Viator but has not informed us ahead and we end up waiting up to the last minute of the 6:30 pm show only to be told we have to reschedule at the next show at 8 pm. Then again we waited until the show has started at 8pm before they can deliver the tickets. Not recommended for booking, better to fall in line and get tickets at booth at cheaper price.
Svar från värd , feb. 2020
Hi gst623,
First of all, thank you so much for spending time to share your tour problem. We always to want serve services and help tourists as well as possible.
However, I’m sorry to hear you had such an unhappy experience. You had to waste time for waiting your ticket when you booked before, your plan was broken. We are so sorry about that. We really do not want to happen this, you were unhappy we also would not happy.
Because of the system, we were updating the system, change some tours and services and our staff were new and youn. Therefore it is difficult to avoid errors. We did not receive your booking before and could not book puppet show tickets. So the tickets at 6:30pm were out and had to book the show at 8:00pm. We are so sorry about that. This is the first time we missed puppet tickets of tourists like that.
We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
Thanks again for sharing your true thought and do come to our office again if you want to enjoy another trip to Vietnam. And we will try to make our system better in the future.
Best regards,
Hanoi Free Local Tour Team
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Produktkod: 184403P2
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