SkyJump Las Vegas på Stratosphere Tower Ticket

I booked with viator, entered my weight in the registration form, and was sent the tickets so I assumed I was within range. Then when I arrived, they rejected me because I was over their limit. I felt so humiliated in front of everyone there that I started bawling. I am not that fat. And I am so disappointed in viator for asking for that info and not even verifying it. Why did you ask for it then? The refund process was equally humiliating with the agent repeatedly asking me why the "wait" was too much and it took forever for me to get it through to him that it was because of "weight". I'd also purchased tickets for a balloon ride and asked him to verify there wasn't a hidden weight limit on that too (or I'd be stranded in the desert at 5am) and of course there was. Basically everything I booked through viator was an impossible tickets and my honeymoon is ruined. If you're overweight, do not trust them to tell you.