I booked my return airport transfer as I was travelling alone and had luggage. I was really happy with my driver - he was a local resident, took the time to explain life in Verona and also confirmed my return pick up service without being asked. He also assisted me with luggage at my apartment.
Driver was on-time but it was not the large luxury car we paid for and there was no beverages or newspapers. When asked the driver informed us he would have to get off the highway and check the trunk. At Heathrow he quickly pulled the luggage out, put it on the curb and left. No assistance with the bags or finding check-in.
The pick-up was on-time, the driver was courteous and the vehicle was roomy. That said, none of the amenities noted in our reservation were available -- no water, newspapers or wet wipes. In fact, a sign in the vehicle noted that eating and drinking were not allowed.