Could have been 5 stars but we were delayed when picking up in the airport. When picking up for our flight home however there were only positive things to say about the transfer. Both drivers were polite and positive.
Our saga continued with this company on our way out as well. We were waiting outside the hotel lobby facing the main street. the driver was over 30 minutes late. We called the company twice and they said the driver will be there in couple of minutes, he never showed up. I have taken shuttles in different cities and never had such unprofessional experience!! Stay Away!!
I often use SuperShuttle and this experience was a little disappointing. I was initially told that I would be picked up at 11 AM, then the pick up time was changed to between 11:05 AM and 11:20 AM. The driver did not arrive until 11:45 AM.