Very Good experience. The guide was really helpful and dedicated, it give you a very good taste and full overview of the beauty of jordan.
We highly recommend to ask to spend a night in the desert of wadi rum.
The only thing i would change is how they price any deviation to the planning compare to what a tour would charge. For example we wanted to spend less time at the dead sea but stop at the baptism site. The price requested was 4 times what it would cost for a half day round trip from Amman while it's only few km away on the same road.
Much of my review is about Zaid Tours, the booking agency. Note: Our tour driver was good and the tour guides themselves ranged from amazing to ok. Overall, this tour was fine. Not amazing, but fine.
Communication with Zaid was poor. Considering that communication and hotel bookings are their major role in this-- they outsource the actual tour to other drivers/agencies-- they deserve two stars.
We messaged Zaid and they set up our tourist visa to be given when we arrived in Amman. We sent them scans of our passports as they requested and then they responded that they did not understand why we were sending them these passports and they did not have a booking with us. I gave them our booking code again and reminded them that they requested the passport scans. Upon landing in Amman, the visa service provided was good. It was very fast and we were on our way.
We informed Zaid of our flight dates and times. Zaid requested our flight dates and times again, which we sent a second time. Upon arrival, they still did not have the correct departure date and time. We were two days into the tour and Zaid still did not our correct departure date and time despite us providing it to them verbally in person in addition to the emails.
We booked the Prime class hotel upgrade. Our hotel, Ayass, in Amman was fine though far away from downtown or Rainbow street. The breakfast buffet was okay. The dinner options were fine, but I recommend eating at the restaurants downtown. The air conditioner broke on the last night but not a big deal. Our hotel, Petra Palace, in Wadi Musa was definitely below our expectation and standards. The rooms were clean, but the breakfast buffet was very poor and the building was very old. Bad elevators and complaints about power outages in rooms from other guests. Petra Palace didn't even have our reservation on file when we arrived.
We booked and pre-paid transportation from the hotel to the airport. Due to our schedule, we ultimately did not need the transportation to the hotel but it was not refunded. With the availability of Uber, there is no need to book transportation to the airport on your final day.
Overall, I think you could do better by booking individual tours, but this tour was fine and you could definitely do worse. If you do choose to book this tour, book Prime class at minimum and do not book or prepay your final shuttle from your hotel to the airport.
Really enjoyed ourselves with the sights and received highly professional service from our tourguide Basel. I would recommend adding Petra by night, camel ride into sunrise as well as hot air ballooning at Wadi Rum. The weather is great during mid October so we had no problems walking around or enjoying the Dead Sea.
Would advise tourists to moisturize well, wear light clothes and hiking shoes for Petra.Do not miss the Al Deir Monastery as it as magnificent as the Treasury.
Careful not to bring electronics into the Dead Sea, we killed a selfie stick and a remote shutter in just a light dip into the waters.
Only downside was a local guide in Jerash who demanded a rather high tip of 25JD after bringing us to several peddlers and was pushing us to buy stuff, which we were later advised that this is not acceptable behaviour and they should accept whatever tip given. The agency was professional and informed the visitor center about this incident.
This is a very well coordinated and thought-out itinerary, with nearly every detail taken care of by the local tour operator with exceptional attentiveness. From the time of arrival at the Amman airport to departure, I felt we were in good hands. Local tour staff were competent and imparted great security. The only thing I would've changed, with enthusiasm, is the hotel in Amman. We stayed at the Regency Palace. It is not recommended. Let me repeat: not recommended. It has seen better days. While the food and for the most part staff were overall excellent, the accommodations were far less than what we expected for a superior class 4-star hotel and that's being extraordinarily generous. The hotel in Petra, by the way, was superb! Loved it. In conclusion, I would recommend this program to anyone heading to Jordan to see Petra and other sites - just check with local tour companies for hotel selections.
Excellent way to explore Jordan. Would strongly recommend upgrade to superior or deluxe. Hotel in Amman, not good. Excellent guide, Basel Mousa with Ziad tours was awesome. Picked us up at airport, took us to all the locations and back to airport. The most amazing experience except for hotel in Amman. Would highly recommend.