Hi Ludwig, Thank you for your review. We at Walks in Europe really appreciate the feedback. The meeting point which the Acropolis Metro station is very clearly stated on your voucher. We called and texted you multiple times when our guide informed us that you were late, and they waited for ten minutes with our other clients for you to show up. When we did not hear back from you, our guide had to start the tour without you. As per our terms of service: Customers must give themselves ample time to reach meeting points. If they are running late or need assistance in finding the meeting point, our office must be called at the number provided in your confirmation email, and we will do our best to assist you, however, it is their ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time.
Late Arrivals and No Shows – Due to strict time slots for entry into attractions, we recommend travelers show up 10 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If they show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.
We hope you had a lovely time in Greece.
Kind Regards,