Dear Guest,
Thank you for your feedback.
We feel sorry to hear that your experience with us was not what we would like it to be.
Kindly note that all guests are informed that they should be at the pick up location 5-10 minutes before their set pick up time. Our bus was there looking for you, but since the excursion has a set departure time could wait no longer as it is not fair the other travelers, who were on time, to delay them and loose time from their tour.
Unfortunately, it is not possible to locate the bus and join the group in the middle of the tour.
We remain at your disposal.
Kind Regards,
Margarita Karavasileiadi