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This tour Auckland and Beyond Limited does not deliver on the promise. It clearly states the tour is full-day guided, and I confirmed with Viator when booking. Apparently they were confused as well and agreed that the travel would be guided throughout. Imagine our disappointment when the only guiding took place at Hobbiton which was very nice by the way by their tour guide for about 2 hours. Our guide was nice but was not Informative, friendly and a professional guide, he barely spoke English and only spoke when we asked a question usually took 2-3 times for him to understand. This excursion is essentially a taxi ride for 4-5 hours of silence and a nice tour put on by the Hobbiton guides.
The full tour costs 162 USD in total. The actual tour on the set costs 79 NZD about 55 USD, which was included, so we each paid 107 USD 214 in total for a taxi ride in silence. I tried discussing this with the manager to receive some credit for their deceptive advertising, but he insisted they delivered what they promised and would provide compensation. Pitty a new operator would behave this way, I would have liked to provide a good review.
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