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Smooth transfer, very clean vehicle, driver polite. It was a good way to get to Washington DC hotel. There were 3 travelers so this was a good bargain for us.
Will definitely use Viator again! It was so easy and what a comfortable ride! Since we arrived during rush hour, it was much better to let someone else do the driving!
Was charged a $20.00 tip which I would have given anyway, but was told it was mandatory instead of optional as stated in the booking
Driver and vehicle was very nice, but after paying 152.00 for the transfer, I was disappointed when I was informed a day before the transfer that I was obligated to pay an additional 35.00 for airport tax and toll fees. The additional charges where totally unexpected and unappreciated
I called to confirm my reservation before travel , was told there would be an additional 25.00 fee payable in cash to the driver. When I asked questions no one knew who imposed the fee, what it was for or anything else about the fee. I confirmed my reservation as per their instructions. Upon arrival at the airport, I phone their number, gave my reservation number and was told We are not picking you up and we no longer have a car for you. First I was told that I had called to confirm but was supposed to call back, then I was told I never confirmed. I told the gentleman on the phone I knew no one in DC and could they please send a car for me. He sounded like, he could not care less about my predicament and very much wanted to get me off the phone. They never sent a car for me. So if yo hire this company good luck to you, all I can say is very unprofessional.
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