Dear Valued Customer,
We are truly sorry to hear about your unfortunate situation and hope your mother is recovering well. We understand how disappointing it must have been to miss the cruise, especially under such unforeseen circumstances.
Unfortunately, as the booking was made through Viator, their policies regarding rescheduling and refunds are beyond our control. However, we would be happy to assist you in reaching out to them to reconsider your case or to explore any possible resolution.
We deeply regret the inconvenience caused and hope we can help turn this situation around. Please don’t hesitate to contact us directly for any further assistance.
Best regards,
Oh-Hoo Team