Easy and effortless. Just took our voucher to the company desk which is just outside arrivals gate and our driver was there five minutes later. At our hotel within 30 minutes of walking though arrivals gate, what more could you ask for. Highly recommend.
Instructions on reservation where not accurate as to where to find the meeting point. But once I asked around everyone knew where it was. The staff was very courteous, pleasant and helpful. We got to our hotel fairly quickly.
Our incoming flight had been delayed so we had a very brief wait maybe 5 minutes for a driver to collect our group. We were politely served and dropped off right at our hotel. The van was obviously well cared for and carefully driven. Glad we saved with this service.
great transfer, no trouble finding shuttle transfer check in at airport. prompt and no problem with getting to hotel.
It was my first trip abroad, and we had a little bit of trouble find their kiosk/office at the airport. Once we connected with them, they took great care of us.
Exactly what we wanted - arrived on time, pointed out places of interest, friendly and courteous.
My Barcelona transfer from the airport to my hotel went really well. The lady at the counter was very helpful and the driver was very friendly. Since this was my first time in Barcelona he pointed out some sites as we traveled to my hotel. I would highly recommend this transfer.
I had trouble finding the Company desk even though directions indicated go right after leaving the luggage área.
Once I found the place, service was excellent. The Van was spotless. The driver very good and I booked with the Company for my Port transfer.
Instuctions very clear regarding where to find the shuttle transfer. Waited only a few minutes until driver arrived.
I am so glad I booked this airport shuttle, rather than relying on a taxi. Although the airport is relatively close to the hotels in Barcelona, it is a very busy city with a lot of traffic and confusing one-way streets. After our long flight the night before, seeing our Viator guide at the airport was a welcome relief, knowing that we would get to our destination safely and without any problems.
Excellent customer service from both the driver and the person at the airport office. Driver pointed out points of interest.
The Airport Arrival Shuttle Transfer was all that I expected. We were taken to our Hotel in an acceptable timeframe. The shuttle held several passengers and we were all taken to different hotels.
I arrived at Barcelona Airport very early and the Viator desk wasn't open yet so I had to wait about 25-30 minutes for the desk to open. I had a shared van but it turned out was the only passenger at that time. The driver was very professional and courteous. He drove me right to my hotel on The Rambla and took my luggage into the lobby. I was very happy with the Viator service and I would definitely use this service again. I travel often and it is nice to know there is a reliable van service from airports in Europe.
Even though my luggage took over an hour to arrive in the baggage claim area, there was no problem finding the location for the transport since they had given me very good instructions on the voucher on how to find their offices. I waited just a short time until the van was ready to take us to our respective hotels. Very pleased with the service.
We went right in the church. Please note that they will check your bags you bring in.
Debra P United States of ...
The office was somewhat hard to find but once we did, we had no problem with the transfer.
Fantastic, not an issue, we did have to get directions on were the shuttle was but they were easy directions. Once on the shuttle it was smooth sailing to our Hotel Ciutat de Barcelona.
This worked extremely well, once I read the instructions properly and went to the shuttle office, The driver was quite good about pointing things out to us as he drove the various hotels to drop passengers. Overall, this was well worth it, as Barcelona is a big, complicated city and getting taken to our hotel door was much easier and smarter than trying to do it ourselves.
The tour office was fairly easy to find on the lower level after picking up luggage. The driver was courteous and neatly dressed and the vehicle was clean. I shared with one other person so we weren't crowded, even though this was mid day. I appreciated that the driver spoke some English, as my Spanish is quite limited. The only suggestion for improvement is the confirmation process that the local tour operator requires. I had several arrival/departure shuttles booked in different cities and I contacted them by email a few days in advance of each but usually I just got an auto reply not a confirmation, so I ended up having to phone them each time in order to confirm my pick up at the respective airport or hotel.
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