Tour was great, wonderful views, tour companies were efficient. HOWEVER, Viator hadn't confirmed my reservation with the tour company Turisur, and I had to do a LOT of phoning to clear things up.
This was an awesomely beautiful trip. The scenery was magnificent although I must say we were blessed with picture perfect weather allowing us to view the summits of Cerro Tronador and Osorno Volcano in all their glory. It is a long day but certainly worth it. This is a one of a kind experience which can not be found in may other places on earth.
Once we cleared up the completely bungled initial booking and got on the bus and boats for the crossing, we had an absolutely splendid trip. However, despite my having paid for the trip March 25 and having fulfilled all the notices to print the tickets and reconfirm in a timely manner, we were informed, following my contact to them, that the local booker had no notice of our reservation, nor did the actual local provider. I was informed about this with about 2 hours left before we would have had our trip canceled. Fortunately the concierge at the Hotel spent an hour on the phone and pulled the rabbit out of the hat and got us reinstated. Do not know who dropped the ball here, your company or the tour operator, but we could have had this trip ruined.
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