Covered by Viator’s worry-free policy: guaranteed on-time return to your ship
Worry-free Shore Excursion:
We will ensure your timely return to the Hilo port for this activity. In the rare event your ship has departed, we will arrange for transportation to the next port-of-call. If your ship is delayed and you are unable to attend this activity, your money will be refunded. See our terms and conditions for full details.
The excursion did not match the description of the trip that we booked. The reason we booked this excursion was fto see the volcano , the volcano visitors' center, and the lava tube. Sometime after we booked this tour, C Big Island tours eliminated this section of the tour for the Lava Forest and Falls. C Big Island had another tour that does go to the volcanos. Unfortunately, Viator did not inform us of the change nor give us an opportunity to switch to the other tour. Further, we did not know about the change until the tour was half over. As of September 26, 2016, Viator still shows that you go to the volcano as shown below from what was copied from the website:
itinerary: Active Volcano- Kilauea Volcano Volcanoes National Park Visitor Center Walk through a Lava Tube Steam Vents and Sulfur Banks Overlook the massive caldera Kilauea Iki crater lookout See Rainbow Falls Tour a Macadamia Nut Farm Akatsuka Orchid Gardens Stroll a Black Sand Beach.
Unfortunately, none of the itinerary involving the volcanoes was part of our tour.
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