Our driver was waiting for us when we arrived at the airport. It was a hassle-free way to get to our hotel in Boston.
We were picked up on time. It is helpful to know you need to go upstairs to the departure area. Then go to the Limo area. The driver will be there with his signage for you. Very good driver with knowledge of the area. Excellent service. We had the same driver for our departure also. I would highly recommend this service.
Excellent the driver was waiting for us even though our flight form London was an hour late. Maybe it would be better to incorporate the toll fares within the package. The driver also was excellent. Thanks you.
As expected first class service delivery. Car and driver at Airport as arranged and very informative drive to hotel. Will definitely use again
- Right on time.
- Driver was good.
- BIG and clean car.
- All good highly recommended.
Our luggage delayed us a bit, but the ride was ready and waiting so the trip to the hotel went fine.
Anton W USA
The transfer was timely and friendly. However, the posted charge ignored the toll cost coming out of Logan Airport, which added 10. Viator should include this fee in the proposal.
A very good service, and when we were returning to the airport three days later we had the same driver who remembered us so, the service felt more personal. Having to re confirm by phone 72 hours before is a bit of a hassle and in my opinion unnecessary as we had already filled in another conformation online.
Janet H Australia
The driver was there waiting for my call. He was very courteous. Be aware that there is an extra fee needed for toll and gratuities.
Driver and hotel were very nice. My issue was that I was misquoted the cost of the service when I booked and received a phone call the morning of our flight advising that I owed additional money in order for the service to be performed. My thoughts are that since I gave the booking agent the correct hotel information that I should not have been held responsible for her error and made to pay additional money.
got us to where we were going. fella was nice enough just hard to understand.
Driver insisted we pay 21.50 which included tolls and gratuities. I was under the impression gratuities were up to us to pay. Did not appreciate being told how much gratuity to be paid. The driver was quite adamant that this was the amount he was told to collect.
THE CAR AND DRIVER WERE VERY NICE HOWEVER THE DRIVER TOOK ME TO THE WRONG ADDRESS AND WAS NOT VERY FAMILIAR WITH THE AREA.
WE EVENTUALLY MADE IT AFTER ASKING DIRECTIONS FROM A PERSON NEARBY.
THE DRIVE WAS VERY APOLOGETIC AND WAS VERY NICE.
Whilst I understood at the time of booking bridge tolls and airport fees would be extra I had not realised they would be so high. I also think that as the costs are known, they could easily have been included in the booking price. This artificially reduced the offer price and is thus rather misleading. Other than that the transfer was fine.
Service was good, but way too expensive. $48 plus another $18 to the vendor. We took a cab back to the airport for less than $25.00.
Jim D United Kingdom
Good car on time very good, same comments as pick tolls should be included in the price
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