Our driver arrived at our hotel earlier than scheduled, just to be sure we would not be there waiting for him, as he said. Very courteous and careful driver, quick to help with bags and very friendly. The car was a big sedan, with plenty of legroom in the rear. We were dropped of right next to the doors into departures at Logan Airport. Highly recommended.
Driver perfectly on time and friendly.Although you have a voucher there is toll to pay.
Our driver was the same driver that picked us up at the airport and brought us to the Hotel. He was very helpful about our trip. He was on time and did handle all of our luggage. It made our trip very fast without delays. When you are picked up at the airport, go to departures and wait under the Limo line. Great service.
Driver arrived on time and got us to the airport on time. We definately would use this service again.
Recommend this for convenience - friendly and efficient driver.
A great service but I think it's pointless and a lot of hassle to phone to confirm. None of the local numbers seem to work on the mobile phone so I had to rely on the hotel concierge.
Wendy H Canada
Very punctual!! Only I wish I knew there will be an additional charge of $13.50 on arrival of the airport.
The driver and transfer to our hotel was very nice. The only issue I have is that I received a phone call the morning of our flight while we were at the airport advising that I was misquoted the cost when I booked and that I owed additional money if I still wanted to be picked up. My thoughts were that I gave the person at Viator the correct information and should not have been held responsible for an error on Viator's part.
Journey ok. Pick up and drop as planned. On time. Clean, comfortable car. Good driver. Only downside was that as soon as we got picked up at the hotel the driver informed us it would cost $13. I told him I had already paid and he said it was for tips and tolls. I spoke to his controller and he said the extras are mentioned in the small print on my voucher. In fact it says 'Exclusions: Tolls (if taken), Parking or airport fees (if applicable), Gratuities (up to the customer's discretion)'. So instead of £31, I paid £44. I don't know how much a cab booked by the hotel would have cost so I can't say whether that's good value for money or not. I'm assuming it must be. Would probably use this service again for comfort and convenience and would be prepared for the extras.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2016 Viator, Inc. CUR015 - 330210 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.