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I took this tour on Sept. 22, 2017. The tour guide, Elena, was wonderful. She was very knowledgeable about the history. Very enjoyable. The problem was that in the description of this tour it states it will pick you up at your hotel when, in fact, they do not. I had to meet the guide at their specified location. The phone number listed to confirm my tour is inactive. I had to go search for their website and contact them via the phone number listed there. Instructions also said I can confirm via email. I did so but received no response. When I did call, the woman who answered the phone didn't know why I was calling to confirm a tour. After a bit of discussion she said she will call someone regarding my tour and call me back. She did not. I called back and spoke with the same woman and finally had the actual tour guide call me to confirm the tour. The options are confusing as well. It lists the times the tours start but doesn't give you the option to select your time. I was told my tour started at 11:00 a.m. I have booked many tours through Viator and this has been my only problem. If the information and confirmation issues weren't present I would give a five star review. Again, the tour guide, Elena was absolutely wonderful.
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