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The tour agents were prompt in reply and overall experience is good. Suggestion is to offer a handful of 3 star or 4 star hotels for selection. This tour should include transfer to train station in Budapest and Vienna, so that it is more complete.
I first want to say that this trip is still worth the price when you consider the cost of the hotels. My wife and I did the 4 star hotel and they were both very nice. The hotel in Budapest even came with its own cell phone that you could take around the city with you. I would suggest getting a city pass because you get free transportation in Budapest. The cabs try and overcharge you thinking you won't catch them putting extra money on the bill and they don't have uber in Budapest. We also got the Vienna pass which allowed us on the hop on hop off bus and got us into everything for free. You pay more for it, but it pays for itself after the third museum that you walk into. The nice thing about Vienna is that you have Uber if you don't want to take cabs or the public transportation.
The site seeing tours that come with this package are not worth it. We skipped the Budapest one and wish we would have skipped the Vienna tour. It was three hours of driving around the city with a stop at a palace. We wish we would have done it on our own so we could have used the three hours to see more of the city. The palace was covered in our Vienna card anyway.
On our last day of the trip, our travel agency didn't pick us up and we ended up having to take a cab to the airport.
Overall - it was a great trip. I think if we had it to do over again, we would have just gone to either Budapest or Vienna. I would suggest spending a week in Vienna because there is so much to see. Budapest, you can see a lot, but you can see it in two days. I would highly suggest doing a river dinner cruise while there. It was our highlight seeing Budapest at night on the river and sampling local foods.
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