It pains me to give this a negative review, because this had so much potential to be awesome and I do not want to discourage anyone from doing it. I just want to discourage people from doing it on a Sunday (and with our tour guide).
Part of the bad experience I can say should be blamed on me. We were only available to do the tour on Sunday, and we had a member of our group who has food allergies. We reached out to the tour guide ahead of time to determine if the food allergies (gluten, shellfish, nuts) could be accommodated. She said she could work around it, and she also warned us that we were meeting at the Great Hall, but that the doors would be locked as the hall is closed on Sunday. Given the price point of the this trip, I should have cancelled right there. But I did not - I assumed there would be so much more to explore.
Our guide told us she would be a little late starting the tour because she was having trouble getting GF options. It turned into a half hour delay - unacceptable. As I mentioned the Great Hall was closed, which would have been awesome. Instead our guide brought us 5 "tastings" which she got from Spars - which I assumed was a gas station or supermarket - in a plastic bag with some napkins and one knife to share (not a big deal unless you have a kid with food allergies). We ate it outside on a park bench near some homeless people. Appreciated the one GF bread and dessert, but would have rather gone somewhere interesting and figured out the GF options for ourselves. This sucked.
Next we went to a traditional place next to the great hall. Cute. Take a look at my pictures and you tell me if your think it's a tourist trap. Our guide ordered another 4-5 dishes for us, in Hungarian, with little consultation with us. Eating in a restaurant was fine, but we did not need a guide to do that. Worse, she ordered a ton of stuff with gluten in it "your daughter can eat the meat and sauce and avoid the dumplngs, can't she?" That is not how food allergies work. Again, I wish she just said upfront "I don't know a lot about GF in this city, maybe you should cancel the tour." Instead she told about how she wrote a paper in college about how all food allergies are bullsh_t and we should just take Vitamin D - or some such nonsense.
Anyway, when it was time to move on we were getting pretty sick of her. She talked about herself, how much she hated Hungary but wasn't sure where to go next, what was wrong with America, and a little bit about food, which should have been the star of the tour.
Luckily for us, we got arrested before we could go to the next destination. She recommended a tram instead of walking up the hill to go to the Doheny Street Synagogue. We told her we did not have tickets. So instead of showing us how to buy them, or walking, or buying us tickets herself - the fares are CHEAP - she told us not to worry and to just follow her. Almost immediately after we got on the tram, ticket checkers approached us. Instead of intervening or explaining our situation, she ran away like a frightened school girl leaving us to fend for ourselves. Apparently she watched us have our passports seized and watched us pay the fine, because she was texting us telling us not to pay it. Awesome strategy, huh?
So we paid the 24,000 HAF fine. Then she promptly called us wanting to resume the tour. We were happy to pay the fine just to get away from her. Tour was supposed to be 3 hours "(or was it 4?), but we started 30 minutes late and aborted another 40-60 minutes early, depending if you count our adventure dealing with the police, which actually became our favorite part of the excursion.
Am so jealous of all the other reviews. This tour had so much potential. And I admit we probably should have bailed when we found out the Great Hall was closed, but holy moly did this suck. And it is not cheap, especially with the USD/HAF exchange rate. We spent more on this excursion than we paid for our hotel and a 5 star dinner with wine the night before. Viator reimbursed me for the fines we paid, but nothing else. Which was again heartbreaking, as we have had great success with the Viator app on so many vacations.