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Kathy Kris Canada

5 star rating: Highly Recommended
December 2016

The experience was amazing, just wish it was for a little longer. The operators worked like clockwork, very well organised and professional. Crew members under water were FANTASTIC! THANK YOU for making me feel safe!!!
For me and my husband 58 and 59 this was the experience of a lifetime!!!
- - - Only down side is the price of the photos on a USB stick - 160 - ridiculously expensive!!!

Tracey D

5 star rating: Highly Recommended
May 2016

This was the most awesome experience ever, it beats swimming with the dolphins. And being a Jon-swimmer, perfect for me. The guides were really good and we were that close to the fish, we could touch them.

Eugene H

5 star rating: Highly Recommended
June 2015

Great

Fred J USA

5 star rating: Highly Recommended
April 2015

Outstanding experience!

joyce11114

5 star rating: Highly Recommended
January 2015

This was the experience of a lifetime! I am not fond of the water and rarely swim, so this helmet dive was perfect for me! I didn't even get my hair wet! They put this heavy helmet on my head, but when I was under the water, it wasn't heavy at all! There were fish all around me and I even got photo bombed by the resident Parrotfish! It was perfect!!!

Charlhen T

5 star rating: Highly Recommended
December 2014

Great Great experience!Amazing nature and a must visit place!

Navanga W Australia

4 star rating: Recommended
August 2016

Green island is a small but beautiful island, you can snorkel off the beach on your own. I chose the glass bottom boat option which was a bit disappointing as it lasted only about 20 minutes. However, the seawalker - where you can walk on the ocean floor was just amazing.

Melanie P

4 star rating: Recommended
June 2016

The experience was amazing, just wish it was for a little longer, could walk a bit further around and some photos whilst walking would have been good too. The operators worked like clockwork, very well organised and professional. Only down side is the price of the photos on a USB stick - ridiculously expensive!!

Antony K

4 star rating: Recommended
November 2015

Somewhat disorganised on the boat, received different messages from different staff. We ended up having our helmet at the same time as lunch was being served so we didn't get lunch, we also found out later that we were booked in for our glass bottom tour at the same time so we missed this as it's difficult to be in 3 places at the same time! We were reluctantly given permission of go on a later glass bottom boat by an indignant member of staff, we were made to feel that it was our fault for not attending at the initial time that we weren't told about. On the up side the staff doing the helmet dive were extremely conscientious and attentive, we thoroughly enjoyed the experience.

Joan W

4 star rating: Recommended
November 2015

This trip provided lots of options. Enjoyed snorkeling. Was disappointed in the helmet dive - while it was a great experience for my friend who had not done it before and was a great opportunity to see fish up close, it provided no opportunity to view coral. I recall seeing much coral up close when I did a similar activity back in 1988. Glass bottom boat was good opportunity to see variety of fish and coral. Lunch was rushed with the long lineup and the booked commitments. Overall still a very good experience

Tonja S

4 star rating: Recommended
December 2014

Really nice.

Richard P

4 star rating: Recommended
December 2014

Fun experience!. No cameras allowed so if you want pictures you have to buy them.

Lee P

4 star rating: Recommended
November 2014

We enjoyed this full day tour to Green Island a great deal. The crew on the Big Cat was watchful and made us feel secure on our trip to and from Green Island. Omce on Green Island we went on the helmet dive and again was impressed with how the crew members were safety conscious, as well as energetic in seeing that we had a good experience. It was incredible to be on the ocean floor with many different colorful fish swimming in such close proxsimity. We also went on the glassbottom boat and got some close up views of the reef and abundant sea life. I would encourage people to go on this tour.

Geoffrey S

2 star rating: It was OK, but could have been better
August 2016

We were not permitted to do the Seawalker Helmet Dive as my wife is asthmatic although this is under control and she has been snorkelling and scuba diving with no problems. If we had not been honest on the medical form they would have had no reason to suspect she has asthma!

Rapha

2 star rating: It was OK, but could have been better
April 2016

I was disappointed that on the day we did the tour we were told we could not do the dive because one of us has very mild asthma. It should have been noted in the advertisement of the tour to avoid disappointment. The island itself is still worth visiting for snorkelling.

Mark C

1 star rating: I do not recommend this
December 2016

Green Island: Very confusing start to the day. The staff on the ship we took out to the island were not very personable I was handed a little piece of paper with a crude map of the island which was next to useless the gal at the information booth on the island couldn't have been less help was even a little rude the island was hard to get around on because it was inundated with many large non-English speaking tourists the Barrior Reef is not so great here the coral color is all but washed out there was not an overabundance of colorful fish. I did see some sea turtles and an octopus and had an interesting encounter with a little reef trigger fish, but honestly, Kauai was much more enjoyable. In the afternoon, the tide was out so far , that it was difficult to maneuver over the coral in 18 of water - several hundred yard off shore.
Customer Service - When I went to collect my lunch refund, I was met with a very unpleasant customer service rep - it was like she was giving the money out of her own pocket and then finished the transaction with a very sarcastic grimace/smile which was better than my smile. Sorry I had a crappy experience on your tour lady, but you are the customer service rep here. If I hadn't been so tired, I would have called for her manager - I wish I got her name.
Seawalk: This could and should have been amazing. Had I known the full story, I would have saved my money and spent more time snorkeling. First, I had no choice in my scheduling of this and was put on a 12:15 dive - it could not have been less convenient as it made eating lunch on the ship impossible had to get a refund on that (see above) and really broke up my day. Second: All the promos and even their orientation video show one diver. They were taking us down in groups of eight at a time - which was fine. Except that there was never a time when I wasn't looking at the back of someone else's helmet. We were all joined together by a metal tree with rings and forced to try to shuffle around at a pace that made it impossible to try to look around. It's hard to walk on an uneven surface eight inches behind another diver. Fish were drawn by the guide putting fish food in the water - understandable , but staged. Our walk was circular shuffle that was about big enough to walk around a dinner table. The experience was interesting, but I felt gypped Highly disappointed.

If you want to snorkel the Barrier Reef, spend a little more and go to where there are the sights you expect. I cannot recommend the Big Cat company. If you like crowded tourist traps with boring snorkeling, then this is for you.

Sandra H

1 star rating: I do not recommend this
February 2015

This was a disorganized mess. Needed to queue for ages at the office with tickets before even getting on the boat. I was traveling solo for 2 days and figured doing a tour would be a good way to meet people. 75% of the tour was asian and there was 100's of people on the boat. There was a lot of confusion about timings of activities and where I needed to go for each activity. Customer service was minimal and at some points unfriendly, felt like I was being herded. A lot of getting on and off the boat too. Off the boat for 30mins, then back on for lunch were I was the only english speaking person, off the boat again to do helmet tour (staff there was friendly), then 30mins later back on the boat for glass boat, then off boat again for 1hour. Was really messy and lots of queuing.

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