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The drivers were very courteous. We were picked up on-time at our hotel for the return trip to the airport.
Very convenient and reliable service. I've used it two times in the past two months and everything was great and right on time! Highly recommend for taxi/transportation to/from an airport.
Viator representative was right outside of the airport with a sign waiting for us when we got to Cancun. The van we rode in was comfortable and we were offered cold beverages on our ride to the resort. They were very friendly and informative. They were right on time to pick us up and take us back to the airport as well. The only issue I ran into was, when calling to confirm our ride back to the airport, it sounded like I was on speaker phone as it was very noisy and I had a hard time hearing and understanding the rep I was speaking with. The rep I spoke with was a female and there was a very loud male voice that you could tell was speaking with another customer. Aside from that, all was great with them!
MEB2010 United States of ...
Great service. Prompt, polite, helpful, wonderful!
Best Transfer ever. Viator had someone waiting outside the doors after our flight. Roberto, our driver, was the best. They had beverages on ice for us, and free wifi in the vehicle. There was no one else that rode with us to our destination, so it was like having a private transfer, without paying for one. Highly recommend!!
Excellent service by the drivers right on time... Will use Viator again for sure.
Efficient service with friendly drivers. They were there waiting for us with a sign when we arrived and picked us up on time to go home. Really happy with this service.
Ivan sought us out at the airport upon our arrival!! On time pick up on departure day. Very friendly and informative chauffeurs! Its a re-do next time for us!
We were saved from an unknown destination when we left the Cancun airport-in line for another BD van. Fortunately someone from Viator came looking for us before we could board. We got a private ride to our destination, complete with a stop at the grocery store for supplies. Our driver, Jorge was great.
My driver was on time, helpful and even had an ice cold water waiting for me. could not have been made better in any way.
Excellent service on round trip transportation to and from the airport. Van had WiFi which was a plus.
Great service !!!!! Ron was our shuttle driver. He was very friendly and gave a wealth of information on the do's and don'ts.
This was the best option for us! The trip to our hotel was in a bit of an older Toyota van, but it was comfortable and the AC worked well. Everyone was VERY nice. We rode with another couple who got dropped off after us. We had a person waiting with our names on a sign so it made it very easy. The instructions from Best Day to find our representative were perfect. Then on our way back our ride was even better. I wish I could remember his name, but he was very friendly with us and this van was a lot newer then the first one we rode in. It also had free wifi in it. So that was a nice perk as we drove close to an hour. Our way back was also a private transfer, because there was no one else booked during that time. We used Best Day for another tour and we would use this company over and over again. Fantastic service at a fantastic price!
Having a round trip transfer was great and would definitely do it again.
I was picked up promptly on both trips. Jorge was friendly and knowledgeable about the area. On the ride back to the airport, he even offered to make a stop wherever I wanted and we stopped at the Cancun sign for a picture. Both trips, I was the only passenger so it felt like a private transfer.
Drew United States of ...
The driver Manuel was very nice. He picked us up at the airport when he was called, and showed up on time in the morning for our return trip.
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