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The Chichen Itza guide provided through Mayan Tours was very knowledgeable. Transportation was clean and on time which in the July heat was very much appreciated. For the Catamaran Sail, upon arrival at the dock we were given the option to upgrade to the semi-private boat for a fee. It was worth it. Food and drinks were great and Flippy and his crew were very accommodating.
I loved this combo tour! The tour guide to Chichen Itza was very knowledgeable and funny. The catamaran sail was amazing! Highly recommend this tour!
Chichen Itza Tour: Maurisio and Andres were a wonderful team. Maurisio taught us about much of the Mayan culture he is 1/4 Mayan as we traveled to Chichen Itza. His English was great and he had a great sense of humor and kept us entertained. The lunch buffet had a great variety and there was plenty of food.
The Catamaran Sail with snorkeling was good. This was more of a party atmosphere and was quite entertaining. The catamaran would anchor out near the reefs and we would plunge into the water and snorkel. We then boarded back up and headed into Isla Mujeres and did some shopping. The Black Diamond was where they directed us to go for the restrooms. Upon entering, we had a personal shopper helping us with our purchase decisions. He stayed with us for the full 45 minutes we were in there.
You would think for that price and two completely different tours you could expect to be bored or feel like they are fast fooding you but NOT, by the contrary....Each day was AWESOME! It was fun and very informative. The cruise to Isla Mujeres was a total party. I loved every minute of it!!!!!!
Chichen itza was a site to definitely see, the tour guide and driver was very good. I love the option to visit the cenote for a little more. The Catamaran sail was great, snorkeling was a lots of fun. They take great care of us on the boat, lots of free drinks.
The tour guides were excellent, friendly, and very informative! We had an amazing experience at a very affordable price.
Chichen -Love it, really learned a lot and the people are really friendly. The dophin excursion - thought we were going to be just me and my friends but whatever. But the prices for the photos way to much and hard to understand what he meant.
Best service......Beautiful historic area.......Beautiful beaches.....I totally enjoyed the catamaran sailing......The personnel were great, very friendly and funny.......I will surely recommend to friends and family. ......
Will def. recommend this tour to our family and friends. It was during summer when we did the tour and we suggest you guys to bring cold water and umbrella.
Loved the Isla Mujeres Dolphin Encounter... felt very natural being in the water with the dolphins. And the Chichen Itza Tour was good as well. Took a full day for each excursion. Very much worth it.
We did the Chichen Itza tour and Catamaran combo.
Chichen Itza- got off to a rocky start when we were asked by the transportation company to meet to be picked up at an alternate hotel than our own. We walked over and we were prompt, but the van mistakenlywent to our original hotel and was subsequently 40 minutes late to pick us up. Once this morning debacle was over, we get to Chichen Itza. They boast a cenote, which you do not get to swim in. You overlook it from above while you are eaten alive by mosquitos. The ruins are amazing and live up to expectations. Our tour guide was knowledgeable and informative. The food was great! I recommend the pork tacos with homemade freshly made tortillas with tomatillo sauce and onion, coupled with rice and beans. Also, the dessert selection had an amazing coconut pudding as well as traditional mexican desserts that are amazing. We cooled off in the hotel pool afterwards.
Catamaran sailing- we signed up for this combo because it's the only one with transportation provided. When you get there, they peddle this placebo like sunscreen which they claim is eco-friendly and biodegradable...it costs 20. The few people who bought into this burned severely hello skin cancer. I stuck with my coppertone and did not burn. They provide an open bar which is nice. There is no parasailing. You instead ride on a spinnaker which if you have enough wind, can project you about 20 feet into the air for about 30 seconds. The water was clear and breathtakingly gorgeous!!!! However, the water is too choppy to bring young children for the snorkeling component my son is 7 and we had a tough time. There was a disappointing lack of sealife diversity in the area we snorkeled. The meal provided was again very good and Isla Mujers had the clearest/cleanest beach out of both Cancun and Playa del Carmen. Again, the tour company was prompt in picking us up which was a pleasant surprise. Overall recommend this.
Chitzen itza is awesome to see! However this tour required a 2.5 hour bus trip from Cancun each way. The catamaran sail (on a different day) was relaxing and included drinks. The buffet on the island was very average but the service and guidance by the kitchen and boat were excellent!
An amazing experience!!, and very very good service. However, I would recommend next time informing about the travel distance (hotel area to Chichen Itza) so people can have a better idea how their time it will be distributed. But in general I really recommend this trip
The combo was very good value for the price. We enjoyed the trip to Chichen Itza and the guide did a great job explaining the site. The trip to and from the site is quite long (3 hours each way), so I wouldn't recommend it for anyone with kids. We felt that a little more time at the site would have been nice as the tour only includes the main areas and there was only about an hour for seeing the other areas on your own. The Catamaran Sail was a little disappointing because the boat was overcrowded and uncomfortable. We love sailing tours and typically go on at least one every vacation and this was definitely the least pleasurable. The water was very rough and so the snorkling was less than enjoyable. We did have fun exploring Isla Mujeres by golf cart (extra charge), but it also was a little rushed because we had to get back on the boat to go for lunch. We ended up going back to Isla Mujeres a couple of days later by ferry which runs regularly from the hotel zone, which allowed us time to check out the Maya ruins we missed the first time.
Chichen Itza was nice and highly recommended, as was the dolphin encounter. You are responsible for your own transportation to the dock for the Isla Mujeres boat though, and taxis are quite expensive depending on the location of your hotel. And the tour company never gave us the "bonus" sunset cruise or the airport transportation. Also, don't expect to take any of your own photos of the dolphin encounter as they won't let you. They have professionals taking them and charge you (quite a bit), but they took some real cute ones with our daughter.
Chichen Itza tour was great but make sure you bring water and an umbrella for hot, sunny days, light breathable clothing and comfy footwear. The temple is magnificent and is definitely worth a visit. The tour guide, Carlos, has a lot of information to share so listen and don't worry, there's enough time to take photos after the walking tour and lunch.
We opted for the Catamaran Sail to Isla Mujeres and we loved it. Just be careful if you easily get seasick. For the snorkelling, do so if you are a strong swimmer as currents may be strong on a windy day and if you don't feel comfortable that the boat will sail away as you snorkel, don't go (I didn't coz I feel better if the boat is just a few feet away from me). Plus I heard there wasn't as many fish as you'd imagine (unless it was one of those bad days). There will be entertainment on board, and drinks. We thought the time on Isla Mujeres wasn't enough especially if you want to explore but if just downtown and shopping, it's sufficient. Note though, golf cart rentals may be cheaper on the island itself than from the guy offering it on board. Overall, recommended!! :)
I enjoyed my trips except that after the Catamaran boat trip and return, I was not picked up from the pier and dropped back at the hotel... I had to look for my own transportation. I had used your company before and I am worried now.
Great trip the guide Carlos was very knowledgable.
It would be good to know up front that there are additional costs to pay to enter Chichen Itza which are not included in the price.
The guide, Victor Gonzalez, was a 5. Victor was extremely knowledgeable. The bus ride was a 1. On the way there, we had to wait 15 minutes at a Pemex station to pick up a tour company employee. On the way back, the air conditioning was out. It was a very hot day and the return bus ride was very uncomfortable.
Overall it was a good experience. I'd say the price was set accordingly, for what you're getting. Nothing out of this world, yet it was an unforgettable experience.
Like the trip to Chichen Itza but sailing to the Isla is not worth it. Tour is not good, the food is terrible.
Chicken Itza was beautiful as was the Cataraman/Snorkelling excursion. Maybe because this was a 'new' tour a few things need to be addressed.
1. The 1-800 number that you need to call to take advantage of the hotel pickup/dropoff and confirm the tour can't be called from Mexico! We found the tour operator and our hotel concierge called the local number to make our arrangements (the local number is not on the voucher).
2. Pick up was on time and drive to Chicken Itza from Cancun was close to 3 hours. When we arrived we were supposed to be met by a guide who apparently didn't show up. After a little confusion we were added to another tour group. We were the only two on the tour who didn't have a ticket so we had to go back to gate to purchase (we knew the tickets weren't included but thought the guide would have that arranged).
3. Pick up for Cataraman/Snorkelling tour went smoothly, the tour was lovely. Our biggest issue with this tour was after we arrived back. The boat unloads passengers at the dock (around 5 o'clock). There was no one there to drive us back to hotel and there was no one there to ask either. The transportation company is not affliated with the tour outfit. We walked back to where the van had dropped us off in the morning, walked for a bit, looked for anyone from either the tour company or transportation company but we were stranded. We ended up taking a cab back to hotel.
I'd like to reiterate that the tours themselves and all the people we dealt with were nice, but the coordination of this tour needs some serious work.
Note from Viator: Thank you for your feedback! We appreciate you taking the time to let us know about your tour experience and will address your concerns with the tour coordination with our local supplier to ensure the best possible experience for our future clients! However, please be aware, the local tour supplier's number can always be found on each of our vouchers in the blue box marked "Important." Viator also has a number of phone lines that may be used internationally that does not require customers to call our 1-800 number. Again, thank you for traveling with us and we wish you Happy Travels for the future!
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