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Viewing All 27 Reviews What's this?
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Karen E

5 star rating: Highly Recommended
November 2016

Chichen Itza was amazing! Bring some pesos for all the vendors cause they are everywhere! Be prepared to have a mixed tour of Spanish and English. Xcaret was wonderful! Bring your own snacks! Great variety for everyone. The show was great to stay for! Loved the turtle hatchery!

Jpchoc3

5 star rating: Highly Recommended
August 2016

Great food and entertainment. Excellent facilities and staff. Definitely a place to enjoy when in Cancun.

Claire Y

5 star rating: Highly Recommended
July 2016

An absolute must do!!! Both parks exceed expectations by a huge amount, 2 fun filled, tiring days, but an absolutly amazing experience

Laura A

5 star rating: Highly Recommended
July 2016

BEST EXPERIENCE EVER! definitely recommend this package!!

cuca

5 star rating: Highly Recommended
July 2016

This tour was amazing!

Laura M

5 star rating: Highly Recommended
June 2016

We did Chichen Itza and Xel-ha combination. Both tours were amazing and well worth the money. The tour company picked us up on time if not early for both trips and really looked after us for both days. Despite the heavy rain at Chichen Itza we really enjoyed it. Would definately recommend.

markvandeway

5 star rating: Highly Recommended
June 2016

Xel-Ha was fantastic! Well worth the money in my opinion. We loved that you could purchase a photo package as we didn't bring any water proof cameras. Photos were wonderful and great color too! Food was great and having all you can drink beverages helped on the very hot day we were there. Loved the interaction with the dolphin but the trainer did seem a bit rude at times. Kids loved the snuba dive with the fish. Overall a great park to visit, but you have to love the water and swimming, otherwise you might get bored. Not able to go to Xcaret this visit, but hoping our next trip we will be able to make it. Xplor was wonderful too! I could have spent all day doing their awesome zip lines. The cave or under ground swimming was quite relaxing. Rafts were a struggle at times as those hand paddles are hard to use, but it was fun. This park also had the picture package available for purchase which was nice, but unlike Xel-Ha, we had a lot of photos of people who were not part of our group. That was disappointing. Xel-Ha scanned a bracelet before a picture was taken, Xplor used some type of sensor in the helmet you wore in the park, so I guess if someone was close to you, your photo ended up in their package and vice versa. Anyway, the food was fantastic! Both parks were all you could eat. Overall I think well worth the price of admission to both parks. Disney has nothing on these parks! They could learn a thing or two from Xel-Ha and Xplor. Thank you for a wonderful time. I only wish I lived closer so I could go more often.

Lourdes A

5 star rating: Highly Recommended
June 2016

We loved both tours, xcaret was my personal favorite because I love water, so we swam all day and we walked the entire park. Chichenitza was very educational but it was a very hot day, all in all it was well worth it, the people that were in charge of the tours were great, friendly and helpful!!!

dishion

5 star rating: Highly Recommended
June 2016

GREAT TIME WORTH EVERY CENT

sdl80

5 star rating: Highly Recommended
May 2016

it was truly a wonderful trip,my wife and I felt we were literally in PARADISE!!!

Naomi A

5 star rating: Highly Recommended
July 2015

transportation was very comfortable

Raul C

5 star rating: Highly Recommended
June 2015

Very well coordinated with schedules!!

Erika A

5 star rating: Highly Recommended
June 2015

Overall both trips well organized. Buffet that came included in the Chichén Itzá trip was not impressive, but not completely terrible. Only other thing that could have made it better was for the tour company to allow guests to sit in the front row of the bus rather than use them for guide's bags.

Samantha B

5 star rating: Highly Recommended
June 2015

We were picked up at 7am and taken by tour bus to the Xcaret Xperiencas transfer center, then took another tour bus to the parks Xcaret and Xplor are right next to each other, which are another hour away, so it was almost 10:30 by the time we got into the parks.
Xcaret is like a small zoo with some activities. We swam the 50/50 swim half caves, half outside and it was beautiful, but crowded. I didn't bring a towel, but luckily you can rent one at the park. There are several different shows, both during the day and later in the evening if you want to stay we took the 4:30 bus back to the hotel, but you can stay until 9:30 if you want to catch the shows. It is a LOT of walking but not as much as Xplor, so wear the most comfortable shoes you own. The best part of the day was the shark swim, where we snorkeled with nurse sharks. You learn about them and get to pet them, then you swim with them for about a half hour.
Xplor was much more active. I probably shouldn't have done most of the activities since I have back problems, but I did them anyway because I'm stubborn. We did all 14 ziplines, including one waterslide and three ziplines into waterfalls/cenotes, so be prepared to get wet! Also, be prepared to walk and climb stairs until you can't move. We also did the rafting and the ATVs, which are really just golf carts the track is incredibly bumpy and they don't go very fast, but it was fun all the same. Admission includes all day access to the buffet, which was not bad.
General notes for both parks: The other tourists were really inconsiderate, but that's just people being people - from pushing through lines to smoking in covered common areas. Both parks have RFID-triggered cameras everywhere, so if you like to pose, this is your chance you can buy a USB with your pics on it for about 75. The bus home takes you directly to your hotel, so it's a much shorter trip than the morning ride.
Overall we had a great time both days. Enjoy!

Jeremy G

5 star rating: Highly Recommended
February 2015

We had a lot of fun. Food was good at both places. Transportation was good but long. I didn't realize we would have to pay more to do other activities in Xel-ha, as I thought everything was covered in the voucher.

Olga K

4 star rating: Recommended
January 2016

The tour was great! I would recommend this to everybody. The only problem was that the agent sold me the tickets to Xplor knowing that we had an infant in our family and it took me a while to change it to Xel-xa with the help of Experience Xcaret when I called to find out my pick-up time... Otherwise, everything was great!!!

noeygirl

4 star rating: Recommended
November 2015

Xcaret and Xplor are both highly recommended, very exciting and nice experience.

Colin N

4 star rating: Recommended
September 2015

When visiting Cancun this is the MUST visit place for pure beauty and nature at its best. We came here as a couple in 2013 and have come back with our best friends along with my daughter and her best friend. Xel Ha is a great all inclusive day out, including hiring of snorkelling equipment and all food and drinks, including all beers and cocktails. We enjoyed a full day and the close up dolphin encounter was worth the visit alone. Viator have never let us down and as usual it was well organised and well delivered. Thank you.

Frederick B

4 star rating: Recommended
June 2015

We did the Xcaret and Xplor excursions and both were amazing. It would have been better if we got there earlier though because we didn't get to do everything both places had to offer. Still we had a blast.

Afrodita A. F

4 star rating: Recommended
July 2014

The tours themselves were beyond expectations. We took xcaret and chichen itza. However, When booking both tours you need to not only confirm the first tour a day before but they second tour as well (a day before the second one). Even though the company does it for you all at once. Just confirm all tours a day before specially combos. Our second tour was confirm the first time but not the day before and we were not on the list so were ready to go and had to reschedule. Im just glad that we were not departing cancun yet.

Ron H

4 star rating: Recommended
June 2014

Xplor was awesome and would definitely do it again. There was so many things to do and the zipl ining was the best part. Safe and fun! Xcaret was a cool place to relax and take in your surroundings, however you pay a lot to get into the park and then you are expected to pay more for additional activities. It is really overpriced and would reccomend going to a beach instead of xcaret

Mirna C

4 star rating: Recommended
June 2014

The tour was amazing to Xplor and Xcaret, buses were on time and very organized. I did not have any issues with the itinerary, very satisfied :)

Robert B

3 star rating: Worth doing
July 2016

The only reason I gave 3 stars is during the 2nd hour of the chichen itza tour, they push these silver necklace charms made by myans just for you. Well I walked into a wrong room at the restraint. Its the tour company employees with an engraver....... Don and #39;t get hustled people.

Elvia G

3 star rating: Worth doing
July 2016

This tour was amazing!

Edlin O

3 star rating: Worth doing
June 2015

This tour was amazing I loved every second of it. However it was all of the confirming that was an inconvenience. I purchased it before my trip and called to confirm a few times. No one was able to find my information, all while having to call international. Emailed viator never received response.

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