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I recommend booking through your resort or the Jetpack company in Cancun instead of using Viator. Jetpack offers 4 different options Jetpack, flyboard, hoverboard, and hoverbicycle. This reservation is ONLY for the jetpack. The Viator reviews are somewhat misleading since there were customer photos of the flyboard as well as customer reviews. My husband and I wanted the flyboard and figured that we could specify once we got there since there is no option to choose on the Viator website. When we got there, they let us choose the flyboard but since we already paid 400 for the jetpack, we ended up overpaying for the flyboard by 100 jetpack is 200 per person, flyboard is 150. Jetpack would not refund us the 100 since we had already prepaid.
Additionally, the Viator voucher did not have any reservation time - it only said that they operate every hour between 9am and 6pm. We arrived around 1pm and the workers were completely confused and flustered because we did not have a reservation. Luckily, they were able to accommodate us.
The experience itself is very fun and definitely worth trying. It takes 5-7 minutes to get used to, but then it is pretty easy. It is such a unique thing and if you are up for adventure, it is so worth it! The place is easy to get to we were located near La Isla Shopping Mall. The photos are very pricey !
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