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Charlotte T USA
The best activity we engaged in while in Mexico! Sailing was beautiful and the tour at Tulum ruins was extremely engaging and interesting.
We did this tour in April 2016 and had a great time. Another family we know joined us with their teenage kids and everyone seemed to enjoy it. About a 2 1/2 hour trip to Tulum, unlimited beverages great margaritas included plus lunch. Snorkeling portion was very average, but it was nice to get in the water! Catamaran was huge, like 80 long and made for a smooth ride. At Tulum, our guide, Eric, who was also on the boat trip, was great and engaging with everyone.
The excursion was great. The crew was very friendly and engaged in the activity. Our guide was a bit cocky at first, but he was a great leader on the Tulum portion of the trip.
Since we were coming from Cancun, the only drawback was the transportation to and from. The communication from the excursion company was not very detailed so when we asked our Funjet rep at the hotel, he had to scurry to find us transportation for the LONG trip to the marina. There was a significant communication breakdown somewhere, because when we returned to the marina, we had nobody waiting on us to bring us back to Cancun. Our tour guide made up for the rough start by arranging transportation for us to make sure we weren't stranded.
We would all do the trip again, but I may wait until I am at the hotel to book it just due to the travel issues. No complaints towards Viator, just a lack of understanding by us and lack of communication by the excursion company.
Kimberly A USA
All in all this trip was quite enjoyable. The boat was clean and a lot of fun. The crew was upbeat and quite friendly. Our tour guide for Tulum, Erik, was very knowledgeable and made the tour enjoyable. Sugar was very fun on the boat and made sure everyone got drinks and was enjoying themselves. The only complaint I have whatsoever is with regard to the snorkeling portion of the trip. They anchored the boat and took us all in the water. They told us to stay together as a group. However, the spot they took us to snorkel was VERY far from the boat. I am an excellent swimmer and I had quite a bit of difficulty getting back to the boat from the spot where we snorkeled. I was not the only one who complained about this or who had difficulty swimming back. I would recommend they park the boat much closer to where the people will swim and snorkel to make it a little safer. I do not think I was ever more concerned about drowning than I was that day, which took some of the fun out of this excursion.
Catamaran was beautiful and the staff were super pleasant and knowledgable - they obviously love their jobs! Food was good and tour of Tulum was just right in terms of length and content - only complaint is that the organizing company wasn't easy to reach and their representative seemed a bit confused so it took a couple of tries to get it all ironed out, but everyone was very gracious and apologetic for the confusion...we would take this excursion again!
Very nice experience! A way to be on the beautiful waters of the Carribbean, see how the sea and land meet in this part of the world, experience the famous beach at Tulum, plus visit the ruins. Eric et son famille were top notch tour leaders. His crew, especially the muy energetico Sergio, were attentive and fun-loving. Snorkeling was an adventure. The lunch was excellent.The boat was spotless. I especially appreciated Sergio's ability to gauge the type of experience each person wanted to have, so that he was jumping enthusiastically up and down on the trampoline-like netting with the children, dancing with the middle-aged women, leaving us alone to enjoy the views and the quiet of the water. Eric was wonderfully knowledgable about the Mayan culture and was an excellent guide at the Tulum ruins. My only recommendation would be to dial down how much they push the open bar and availability of alcohol. Not everyone drinks, and not everyone is there to party. Would also encourage Viator to explain on the tour description that this marina is 1.5 hours from Cancun's hotel zone. I ended up renting a car and driving there because that cost pennies compared to what would have been a $200 round trip taxi ride. Still, a very enjoyable day with a capable and experienced crew. Merci, y gracias.
Liked it quite a bit and the crew was quite accomodating while on the boat. Only issue was they hit us up for an extra 250 pesos for a ride back to where the tour started. We had no other options since Tulum is a 30 minute drive from where the Marina left from. Thought that price was included. Snorkeling was great as was as the tour of the Mayan ruins
The catamaran ride was wonderful but that's where the wonderful stopped. Not very much time to snorkel, lunch okay - but then we had 1 1/2 hours to kill sitting around on a beach had to pay to sit in any chairs before we went to Tulum. Tour at Tulum only lasted about 1 1/2 hours - really didn't have any time to really spend there. It would have been much better to spend the wasted 1 1/2 hours at Tulum. I was very disappointed - wouldn't do this again.
Directions were not accurate. It showed a marina in cancun, but it was actually 11/2 hours away in playa de Carmen. That being said once you find it it was great
This tour never happened!! Viator told us to call but when we got to Mexico the number was wrong!! Then we asked them for help and told them we need a number to call from Mexico and they responded with the same wrong number!! Now they won't return any of my emails!!! Never again!!!
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