We were nervous about taking any of the roundtrip airport transfers that weren't provided by our hotel, but we decided to book this product. We had a complicated case - my parents and I flew in on the same day, but we departed on separate days. We wanted to ride together. The staff at Cancun Vacation Experts were incredibly helpful and we got this setup.
The area outside Cancun airport is incredibly hectic, but Ron was outside looking for us. He was also incredibly helpful and actually put my mom at ease with a lot of her concerns about traveling in Cancun - he spoke about drinking the water, crime and safety, tipping etiquette, etc. His supervisor, Wendy, got us into our shuttle and on our way. Really can't say enough about these two - they were a great team. Our drivers were kind and very punctual.
Be sure to just email them to schedule the pickup from the hotel when you're leaving. Easy as that!
Transfer service was excellent both from the airport to the hotel and
reconfirming the return transfer to the airport.
Our driver was waiting for us when we arrived, offered us drinks on the way to our resort and we made it to our resort very quickly. The driver was very friendly and helped us with our luggage. We were picked up from our resort at the exact pickup time expected and we made it back to the airport quickly and without incident. Great service, much more comfortable than a taxi.
Arlene S United States of ...
This was the only way to go. They picked us up and took us straight to the hotel.
Our driver, was extremely informative as well as being a good driver. Going to our VRBO he wanted to wait with us because no one was there to greet us, but I insisted he leave since I had phone numbers to reach our contacts.
Going back to the airport my youngest grandson was getting carsick and the driver pulled over at our request before any clean up was necessary. He also returned to the airport when my son realized he had left his fishing gear on the van.
Excellent vans and drivers, I would highly recommend.
Prompt and efficient service as usual. Got us safely to our hotel and back to the airport!
Awesome driver, my flight was delayed for 4 hours and the driver from Viator was waiting for us at the airport with an smile on his face.
sujan g United States of ...
Our R/T transfer at Cancun International airport was super efficient and smooth. Recommend strongly to others - reasonable cost to go R/T to Mayakoba Playa del Carmen, Riviera Maya. Meeting the Viator rep at CUN was easy and the driver Jorge came within 5 minutes. Same on the way back - Driver Riviera was there on time at the hotel and we got back to Cancun International airport in 45 minutes. Both way the drivers were safe, very nice and drove very well.
Pickup and Drop Off was Perfect. David our Driver was on Time even on the last day pick up at 5:30AM !! He was ON-TIME. Private shuttle made our trip great. They even had Corona beer for us! Will Use them Again next time we go to Playa de Carmen Best Day Travel is the Company
Leave your worries behind by booking this transfer. We were met immediately upon exiting the airport terminal, and whisked away to our resort within minutes. Our drivers were courteous and on time for each transfer. This is the ONLY way to go!!!
The service was prompt and as expected. Would use their service again.
Everything was great with transportation to/from airport. Drivers were friendly, on-time, and they also gave us beverages when got in the van.
Nice drivers. Picked up on time from the airport when we arrived in Cancun. Picked up from our hotel to be brought back to the airport for our return flights a little late but only because it was thunderstorming and flooding at the time. Our driver was apologetic and friendly.
We were pleased with the service.
They were on time and very professional and friendly.
I would use the service again.
Jorge was our driver to the resort. He greeted us with beer for the ride and we had a nice conversation with him on the drive. On the way home, he was also our driver and had a trainee tag-a-long. The trip to the airport was equally pleasant even without the beer. Both guys were funny and entertaining during the drive.
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