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Meghan United States of ...
As always, Viator never disappoints. We have been using Viator now for over 5 years for all of our private transfers in Cancun, each time the company has been reputable, punctual, and we have felt very safe and well taken care of. We continue to use Viator whenever we travel, their tours, transfers, and excursions are always fantastic and well priced.
We had private service our Driver David was wonderful, he explain what you can do in order to make your stay and enjoyable one, on the return trip to the airport he was right on time.
As we walked out the airport there was a representative waiting for us with my name displayed. The car was on time for pick up and drop off. I also want to mention that my flight going into Cancun was delayed so I called customer service and they were very helpful and very easily moved up our pick up time. Both of our drivers were very friendly as well.
The drivers were very punctual as well as very courteous. I would definitely use them again.
Amazing service! Our flight from Orlando to Cancun was delayed so I was worried that there’d be an issue with the pick-up. When we exited the airport, however, a Cancun Vacations Expert rep was patiently waiting for us. We were then whisked away in a clean air-conditioned van to our Airbnb!
I will use them again! On time and very accommodating. Offered to assist us with any questions. Cancun Vacation Experts and Jorge were a pleasure.
would absolutely use this service again! the drivers were very friendly and informative! the convenience of it was great and easy!!
The private transfer was the best! We had someone waiting for us promptly outside the airport with a sign then confirmed our outbound flight information and we were on our way. Happy we didn't have to take time waiting for other drop offs and we had a nice sized air conditioned van for just us 2. Pickup to the airport was the same. Great and on time! Definitely the way to get to and from the airport.
Liwaliw United States of ...
The best way for airport/hotel transfer. No waiting for others to be picked up. Private transfer is worth it. Ivan of Cancun Vacation Experts waited for us, in spite of 2hrs flight delay. Juan drove us directly to our hotel, with cold water ready for us. And David picked us from hotel on time.
Simple and friendly, what away to travel. Flavor and David our driver made us very comfortable after a long flight. Thank you so much for the memories and the good time. The guys made sure we needed nothing by the time we were in there care. We laugh all the way to our hotel. If you have ever flown into Cancun it is hard to get out of the airport take there advice and walk straight thru and don't stop tell you see there green shirts and beige pants with Cancun Vacation experts logo. From there it is smooth sailing. Thanks to both of you we made it to our hotel with no time share, no hiccups and ready to enjoy our time in Playa del Carmen.
Call one day previous to your private tour to confirm the pick up time , make sure to tip the driver . Overall very good , wifi on shuttle but don't always work , so use your own data
Very nice drivers who were more than happy to take us to a supermarket before he dropped us at our hotel. And they had water and beer on hand for us when we arrived. They arrived on time at the airport and the hotel. We would highly recommend this airport transfer service to others!
Omi United States of ...
Our private transportation was great! Our driver Manuel Cespedes was very nice and professional. The guide was waiting outside of the exit of the airport with a sign with my name as identification, which was good and pretty easy to find the guide and driver. I tip when arriving to the Cancun airport... make sure that you B-line straight to the exit and do not stop if one of the airport employees stop you to provide you with insights in places to visit in Cancun during your stay, that's their gage to get you to hear their spiel about the places to visit in Cancun to then grab you to sell you timeshare!!!! Just tell them that you have someone waiting to pick you up!
Very efficient service. We were given clear instructions on arrival at the airport and we found the rep easily. We were taken by the rep and driver in an air conditioned vehicle to our accommodation and we were offered chilled water on the way which was gratefully received. On the return the driver was punctual and friendly and we arrived at the airport in plenty of time. Would definitely use again.
Since our flight arrived way early, there was a period of confusion because there was no one to meet us. In a few minutes, the transfer driver David, I believe showed up and got us to our destination in the hotel zone quickly and safely. The pre-arranged return to the airport went much smoother Jorge, I believe who even offered to stop at a convenience store if we needed anything. We will use this service again. New, clean vehicles both ways and free cold, bottled water.
Great experience. Our driver Manny was the best. He was very welcoming warm and friendly. Took great care of us. Took us off the resort and showed us some fabulous parts of the city beautiful and exciting. If your going to Cancun request Manny truly a gem and great guy. Thanks Manny **Ashley and Tam
Are you kidding? You have no other transportation choice unless you have the hotel or a friend pick you up. Consider the cost per person and the level of service. You win every time. The drivers each direction were clean, professional, prompt, courteous and knowledgeable. BE SURE you follow the instructions on your voucher because like they describe, once you clear Customs and proceed through the airport to the exit...you will be approached by MANY others trying to convince you to use their service instead. DO NOT LISTEN. The driver, with the distinctive uniform on as described in the voucher instructions, is OUTSIDE the airport where another crush of drivers and limos await. Ensure you have that voucher. It's your ticket basically. Give it to the driver. So take a second to find them outside alongside the others holding a sign with your name. So, be sure you have provided the correct and current arrival time so they are waiting for you. Then soon you will be in a clean bus in comfortable air-conditioning being quickly taken BY YOURSELVES no one else is picked up to your All-Inclusive Paradise destination for your first margarita of too many. This is the best value in Cancun and was a welcome surprise upon arriving and a comfort when we departed.
Great airport transfer service and was much more affordable than going through our hotel, which was double the price. Once we arrived outside there was a gentlemen holding a sign with my name on it. We walked over to him checked in and within 5 minutes we were on our way to our hotel. My only complaint with this service is they requested to meet us at our hotel 4 hours ahead of our flight departure so we inevitably had a good amount of time at the airport. In the end all of the drivers were timely, courteous and safe. Will definitely book this same ride service the next time I am in Mexico.
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