The driver was incredible! This pickup had a few bumps in the road but he handle it with very professionally.
Very good service at a busy time of year. No waiting to drop others off at hotels, just straight to ours. Definately recommended.
Aside from confusion initially linking up with the driver, which was due to the arrival crowd in Cancun and not the driver's fault, it was a great experience. They got us to the van, were greeted with a cold water and cold Corona, and quick ride straight to the hotel. We figured out the return trip time right on the van, and they were at the hotel at the appointed time on departure day. Also with a cold water. Straight to the airport in plenty of time for departure. Cheaper than using hotel service, didn't have to deal with waiting for anyone else, and didn't have to deal with taxis. Would definitely use again.
Lovely driver. Car on time and spotless. Much better than group transfer. Worth the extra
Excellent and professional on time service. Curtious and friendly staff at the airport and driver.
After the chaos at Cancun airport on our arrival it was great to see the happy, smiling face of our driver! The return trip was just as smooth. Excellent all round
On time and vey friendly. I liked having my private car service. After waiting on line for over an hour I was ready to go straight to my hotel. No stops
Very good way to avoid having to entertain offers beyond just needing a ride from the airport to your destination. Prompt, quality of service were appreciated.
The driver was on time for both pick up at airport and back to the airport. The van itself was nice and comfortable with lots of room.
Pat United States of ...
Well worth it, after a long day of traveling! Nice to be greeted by a friendly face and a welcome drink. Greeter and driver were very patient in waiting for my daughter to get through customs hers and two other flights came through customs at the exact same time, so there was a significant delay.
Excellent service, very clean and new vans for both pick up and drop off. We were greeted at the airport by an english-speaking representative with a sign that had our name on it. He took us directly to meet our driver. Only one suggestion, make sure you call in advance to set up your pick up from your hotel. I didn't have any problem setting that up but it was necessary to make the call. Highly recommended and made the trip to/from the airport seamless and comfortable. A great way to start out the trip, especially with it being our first time in Cancun.
Both connections were done efficiently. Pickup was done is an SUV that was clean. Cold water offered by drivers who were courteous and helpful. Would definitely book this transfer again.
We were very pleased with these airport transfers. Our ride was waiting for us as soon as we exited the airport, and he took us straight to our hotel. When they picked us up from the hotel on our last day, they arrived when they said they would, and we were on our way. We very much appreciated having the transfers arranged ahead of time.
tour bus driver very courteous and welcoming.
got the vacation started on a nice vibe !!!
When we arrived at the airport David was waiting for us with a sign with our name on it. He was very friendly, courteous, and professional. He even had a coiler full of drinks iced down for us. On the return trip he arrived promptly at the pick up time. The round trip was seamless and convenient. Would definitely use again and recommend.
We had an amazing driver pick us up from the Cancun Airport. He truly made us feel welcome to a city we’ve never been before. He greeted us with ice cold bottled waters and fascinating legends about the Mayan culture. He was extremely knowledgeable about the area and neighboring towns. He was outgoing and laid back. He offered to take us to a taco shop or a grocery store before being dropped off at our hotel as he was not in a rush. Cancun experts are extremely professional and courteous. We will definitely be booking with them next time we go to Cancun.
Jorge, our driver, was amazing! He was there waiting for us when we arrived and we left immediately in our very own Viator branded van, which was clean and air-conditioned. He also had beverages available in the van for our 30 min drive to our hotel, which was much appreciated after being on an airplane. He even went above and beyond and took us to a super-market to stock up on snacks before we got to our hotel which we definitely didn't expect from this service. Even though he says his English isn't good, Jorge speaks English very well and can help with any questions you may have. The transfer back to the airport when we left was just as seamless. We had confirmed our pickup time with Jorge when he dropped us off at the hotel on our arrival, and he was there exactly on time to pick us up for our departure. Would book with this company again in an instant. Definitely recommend.
AlexB United Kingdom
Perfect, hassle-free transfer. Our Viator-branded minivan was clean, air-conditioned, spacious and, most importantly, there on time! Very friendly service, too.
Drivers to the hotel and returning to the airport were personable and friendly. Each explained the history of the city and answered all of our questions. Definitely an A from both my wife and myself
Amy P USA
This airport transfer was relatively seamless. We met an agent outside the terminal who instructed us to wait in a specific area. Although we would have preferred not to wait for 10 minutes for prearranged transportation, it ultimately was not too big of a deal. On the return trip to the airport, the driver, Loredo, arrived early. He was pleasant and professional and transported us to the airport in a timely fashion.
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