Rio Secreto Underground River Tour with Crystal Caves - Reviews

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kathria United States of ... 

5 star rating: Highly Recommended
February 2018

Overall: This tour was amazing. I highly recommend it. Solo, group, kids - great for all ages.

I got picked up from Cancun so the ride down was about an hour or so. I completely forgot the name of the bus driver and chaperone, but they were great. The chaperone was funny, he kept the bus alive with his little jokes at 7:00 AM. Once you get to Rio Secreto, you are divided into language groups English and Spanish/Portuguese - I believe I heard some French, too. From there you take a van to meet up with your tour guide to get prepped. The ride is about 10 mins and it's a bumpy, dirt road so if you get motion sickness take some non-drowsy dramamine or chew on some ginger. Once you arrive to meet up with your tour guide, you will be taken to the lockers and shower. They require you to shower before heading into the river. Also, no earrings, watches, etc. in the river. After that you'll be given water shoes, helmet with light, wetsuit, life vest, and a hiking stick if you want one. I highly recommend the hiking stick. There's a 5-10 mins hike down to the river - the path is uneven, slippery, and there are some poisonous plants and trees on the way to the river so you don't want to trip and land on something that can harm you. Right before you head down the river you will be blessed by a Mayan shaman. You can opt out of that if you want. After the blessing it's time to head down to the river. Words cannot even describe the feeling you get just looking at this place in person. If you think the photos are beautiful just wait til you see it with your own eyes.

Unfortunately, there are no cameras of any kind allowed, but they do have a photographer following you taking photos for purchase at the end of the tour. Price per photo is 25USD or purchase the entire package for 99USD. I purchased the package because our photographer was great, and I wanted memories of this magnificent place. The photographer was really happy I liked his photos after I told him I was going to purchase the package. We only get to see 10 of a really long and deep underground river that's still being explored and mapped out til this day. The revenue from this tour helps conserve and protect the rest of the river/nature reserve which is roughly 1.5 million years old - let that sink in no pun intended. The buffet they provided after the tour was decent. It's food, and I was hungry so I ate it. Don't expect to be given Michelin star food or authentic Mexican cuisine here.

My tour guide was Lu. She was awesome. She provided information about the river, history, and made sure we didn't slip or fall by lending out her hand every time we came across a difficult path. I went on this tour solo and was grouped with some older folks - which I love. My group was lively and entertaining. We all looked out for each other along the way. In the end, I'd do this tour again as they continue to discover more of this underground river.

Stefa F

5 star rating: Highly Recommended
February 2018

This was our second visit to Rio Secreto. Wonderful experience with an awesome guide. Well worth the money.

Robert T

5 star rating: Highly Recommended
February 2018

This was an amazing tour and well worth the time away from the all-inclusive resort. Our tour guide was very knowledgeable and passionate about preserving a natural treasure.

revelez79

5 star rating: Highly Recommended
January 2018

This tour was very special. Going into this wonderful cave with an excellent guide like Carlos was an amazing experience!. He managed with a lot of skill and safety two groups in different languages. Very recommended tour and guide.

Jomah L

5 star rating: Highly Recommended
November 2017

This is a must see in Mexico!

Lauren S

5 star rating: Highly Recommended
October 2017

Awesome trip! Both the driver and the tour guide were excellent! I would highly recommend this.

nitinyogi

5 star rating: Highly Recommended
September 2017

This was the most awesome trip our guide Nunes was wonderful and they took us in groups of 10 which was super ....the lunch was something to ask for ...they could have given us way better food need not be fancy but atleast flavorful ?? we were not a fan of the food at all here but trip was very exciting and well organized.

Barbara D

5 star rating: Highly Recommended
September 2017

Really unique experience. The water is not as bright as the camera depicts.

Carol W

5 star rating: Highly Recommended
September 2017

Loved, loved, loved it! Wish we could have bought the pics. They were a little too pricey.

rebeccA B

5 star rating: Highly Recommended
September 2017

We had a great guide and found this a fascinating afternoon. Highly rec

Carmen United States of ... 

5 star rating: Highly Recommended
August 2017

We are so grateful we were able to experience this! We were two couples traveling together. Our guide during our transportation there did advise us no cameras or GoPros were allowed inside the cave. While initially disappointed at that news, we were later very glad to have an excellent photographer accompany us. We found everything quite organized. We had a quick introductory video about Rio Secreto, were assigned a guide. We loved Rudolfo! We were directed to the restrooms, lockers, showers, and fitted with our gear. Most of us chose the optional walking stick, and were thankful we did. Our guide Rudolfo was most informative about the area and the cave system. We were blessed by a Mayan Holy Man before entering, which was very cool. Rudolfo asked that we all keep each other safe by pointing out jagged rocks Rudolfo would identify under the water to each other as we passed them. In many parts, the footing was very uneven, and he was always right there to lend one of us a hand getting through. We were mostly in the cool, crystal clear water throughout our cave tour. Anywhere from above our ankles to not being able to touch the bottom, and thats where our life vests and swimming abilities came in handy. Our guide pointed out so many geological formations and explained how they got there, including all the creatures we came across cave crickets, the tiniest shrimp, bats, etc. At one point, Rudolfo said he wanted all our headlamps off, and he was turning his off for us to take in the beauty of the natural cave for 3 minutes. What an amazing feeling that was! There were 10 in our group, including 3 young kids and their father. None of us made a sound. At first, I couldnt even tell if my eyes were open or closed, it was THAT dark. I did feel and hear a fluttering by my head, which slightly startled me. When Rudolfo turned on his lamp, and had us do the same, he confirmed with me that he also felt the flutter, it was one of the fruit bats flying past us. So cool. After trekking back out, we had a toast to our successful adventure of a sweet liquor made from the honey of the special bees that lived in the cave and the surrounding area, then were directed to an indoor area which displayed our professional photos on computers. We couldnt pass them up, they were so good. We purchased the USB which had numerous photos of the 4 of us, sometimes together, sometimes separate, along with 25 additional gorgeous shots of the underground cave and river system. We were then fed an authentic Mayan meal, while we visited with those in our group, taking turns sharing our individual experiences of the cave. We loved this amazing experience and consider it a must do!

Yana V

5 star rating: Highly Recommended
August 2017

This tour was amazing!

Adriana T

5 star rating: Highly Recommended
August 2017

Very unique and interesting tour--even for a and "Spicy Sisters" girls trip. The van ride from the main entrance to the caves was an excursion itself! ;). Guests should be made aware not to apply lotions, perfumes etc the day of to help preserve the water and structures inside.

LAURA B

5 star rating: Highly Recommended
July 2017

This tour was absolutely amazing! There is no way to describe outside of you must see it for yourself and pictures do no justice. The guide was top notch and the whole area was breath taking. The story behind finding it was too funny. Highly recommend it and this company to everyone. 2 tour in Cancun and both times this company was beyond professional and very timely.

bevawann

5 star rating: Highly Recommended
July 2017

Our Rio Secreto tour was the highlight of our family vacation to Cancun this year! We purchased the bus transportation to and from our hotel for the eight of us, and the tour was very well organized. We were provided with all the necessary equipment, though I wish they had clearly stated that wetsuits were not mandatory and bathing suits were fine to wear. That being said, there is a short hike to the cave entrance and a brief Mayan ceremony before entry is allowed. We were given walking sticks to help with the uneven terrain, and part of the tour is through deep water, hence the life jackets. Our guide, Hugo was fun and informative, and a photographer was with us to take pics of our trek. The caves are amazing and beautiful, and at one point we turned all our headlamps and flashlights off to experience the utter darkness that the wildlife down there experience. After the tour we were served a nice lunch - the only thing missing there were some disinfectant wipes at the tables. A memorable and enjoyable time was had by us all!

Jennifer P

5 star rating: Highly Recommended
July 2017

Our favorite experience! The waters are turquoise and stunning. The stalactites are everywhere. This tour really shows you the beauty of the limestone underground. No cameras are allowed but you will be followed by a photographer who will grab some great shots available for purchase at the end of the tour. I have told all of my friends that this is a don't miss!!

David T

5 star rating: Highly Recommended
July 2017

This was the best part of our Cancun vacation! Our guide was the nicest person we interacted with during the entire trip.

jackie667

5 star rating: Highly Recommended
July 2017

This was an amazing experience. Our tour guide was so cute and funny. She was very informative with so much knowledge. I would so do this again. If I remembered her name I would suggest her. But she is an adult but looks like she and #39;s 13. So great

Vijaya S

5 star rating: Highly Recommended
July 2017

This tour was arranged very well and is fantastic with the view of the underground caves.

Gee

5 star rating: Highly Recommended
July 2017

The tour was amazing! This is definitely something that everyone should do when they visit Mexico. The tour guide Fernando, was amazing and very knowledgeable about the Mayan history. He made sure everyone was safe and had a great time as we traveled in the cave. The lunch that was provided was great as well. Everything was worth the money. One tip, make sure if you bring your own wet shoes that they have a hard sole, makes is easier to navigate through the cave!

csbritt12

5 star rating: Highly Recommended
June 2017

This was an awesome and amazing tour . The tour guide is very knowledgeable and helpful in helping you navigate both the water and the land part . The lunch was very good also. My friend and I are not very active people, but the guide was very helpful and conscious about our safety. I would do this again. It was very enjoyable and beautiful

geethakamarajus

5 star rating: Highly Recommended
May 2017

Incredible amazing experience! I don't know swimming, but I did this tour. Very good and nice tour guides. Well organized. I love viator, the way things are arranged, planned...awesome from start. Please keep doing your good service.

Katelynn L

5 star rating: Highly Recommended
May 2017

fantastic tour. best part of our trip.

Roxann G

5 star rating: Highly Recommended
April 2017

This Río Secreto tour was one of the clear highlights of our trip to Cancún. Everything was taken care of for us, including rides, gear for caving and swimming in the underground river, and an exceptional tour guide and photographer, both named Ricardo. A must experience for any Cancún visit!

kay B

5 star rating: Highly Recommended
April 2017

It was once in a life time experience !! Amazing cave experience !! I want to do it again

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