Disclosure - This tour has a lot of poor ratings for whatever reason. But I want to give credit where credit is due and this seemed to be the best place to do it. I wasn't able to take the actual tour due to a misunderstanding, so this review is for the customer service received from the operators of this tour.
The customer service rep that I talked to was very understanding when I explained the situation that led to my missing the tour. I was really pleased with their speed of responsiveness and very much appreciated their efforts to make it right. If I have the opportunity to return to this area in the near future, I'll rebook this tour and try again.
I did not get the lunch that was part of the package. The agency did not get the correct information that lunch was included in my package.
Not enough spare time at Tulum and our guide was not the best. We got given poor instructions back to the meeting point and subsequently got separated from the tour group another couple also got lost but made it to the meeting point before they left. We contacted the tour company who provided absolutely no solution so it was up to us to figure out and pay our own way to Playa del Carmen. Tulum ruins were worthwhile seeing but I would choose a different company.
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