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Jrv1123

5 star rating: Highly Recommended
October 2016

We took a guided tour of Chichen Itza in January 2016 and found the guided tour to be great, however lacking in the ability to and #34;go at our own pace and #34; in terms of photography and awe. This tour was a perfect balance of assistance where needed, and hours of free time to go where we wanted.

SLIM N

5 star rating: Highly Recommended
July 2016

Tour was amazing. Pickups were on time and our guide Mauricio was very knowledgeable, generous and helpful. I would definetly recommend Chichen Itza visit that is 2 hours drive but worth visiting.

Timsy S

5 star rating: Highly Recommended
June 2016

Excellent service, I was with Rozando, Ilario and Yoshi...pick up arrived on time...and the hosts were amazing...the cute little resort exceeded my expectation...the buffet lunch was very much appreciated...made me feel very special..will recommend and definitely be back!!

Tony L

5 star rating: Highly Recommended
June 2016

This package is one of the best ways to do Chichen Itza no other way to do it, you get about 3 hours of free time and a small hut that has private bath and changing room and small shared living that you will share with other two people. They pack four to the hut, which is not bad.

Joe

5 star rating: Highly Recommended
April 2016

This was our first tour in Cancun and it was very good. Our driver for the entire trip, William, arrived early and called the room to let us know he arrived. When we first stepped into the van it was very clean and smelled like cinnamon. I could tell William took pride in the appearance of the van. During the ride to and from Chichen Itza, William was very cautious and courteous and was always driving at the speed limit. At one point, he even swerved to miss an Iguana that was sunbathing on the highway.

Once we arrived, we were escorted to a room and given options to buy. I chose the buffet and tour guide option for a reasonable price. The guide was very informative and friendly. After the tour, we ate at the buffett. Most of the food was decent but the Mayan tacos were amazing. We spent the rest of the time at the pool before returning to our hotel.

Overall, the trip was well worth it. I would definitely do it again but try and do the earlier trip to avoid the heat and humidity of the afternoon.

Mark B

5 star rating: Highly Recommended
April 2016

Would highly recommend this tour very well planned and on time

L G

5 star rating: Highly Recommended
February 2016

We were very impressed with the trip, bus arrived on time, very comfortable seats. Took us direct to a hotel within Chichen Itza where we purchased our entrance tickets and then walked into the park through a back entrance so there were no queues to contend with. We had four and half hours to look round the ruins which took us two hours. If weather had been better we would have stayed longer. Went back to the hotel and had a very nice buffet lunch at a reasonable rate. The bus again left on time and took us back to our hotel. Would recommend this trip if all you want to see is Chichen Itza

Can C

5 star rating: Highly Recommended
February 2016

Perfect.

Victor P

5 star rating: Highly Recommended
January 2016

This is the way to see Chichen Itza. We were picked up at our hotel in a very nice Mercedes van and were able to relax coming and going on the 2 1/2 hour ride from Cancun. Upon arriving the host assisted us in getting our admission tickets as well as a personal guide for our family of 5. That was a great value at about 40 USD and Charlie our tour guide did an exceptional job of teaching us about Chichen Itza. After touring we did enjoy the hospitality suite which was perfect even though we only had a short time there - refreshing and refreshments.

SharonNYC

4 star rating: Recommended
November 2016

We enjoyed this excursion very much timely and comfortable transportation and very knowledgeable tour guide. Only difficulty was when paying for the admission/lunch/tour guide, the mobile card reader malfunctioned and my sister ended up paying in cash only to find out later that two charges DID go thru on her account. I believe it was poor internet service that accounted for the malfunctioning of the mobile card readers. We were in a pretty remote area of Mexico.

Lauren C

4 star rating: Recommended
September 2016

Most of the trip was what I expected but I wish there were two hours added onto the trip because we did not have enough time to enjoy both Chichen Itza and the Mayaland Resort. It seems if you want to see everything at the ruins, you won't have time to do things like eat or go the pool, spa, etc. Also, I wish there was more transparency about the pick-up and drop-off timeline. We were picked up at 7 a.m. even though our ticket said pick-up was at 8 a.m. However, most of the 7-8 hour was spent waiting in a gas station parking lot waiting for another guy to drop off another couple to join us in the van. When we left the drive was an hour longer than usual because we had to drop people off in Playa Del Carmen. I don't see why our driver couldn't just go pickup that other couple. It seems like there could be a better travel system.

Ashley C

4 star rating: Recommended
September 2016

We loved going at our pace of the tour. There were tour guides that you could also hire if you wanted one. We just loved how we were able to be on our own and we did enjoy the hospitality suite, the pool after the long day that we had access to was great! Beautiful hotel and just a beautiful place over all. Certainly recommended. The staff was also very nice! The buffet that came with this package was also excellent! The food was out of this world!

cblovelle

4 star rating: Recommended
September 2016

Trip was amazing. Great car service ride to area. Hospitality Suite was nothing special. Mainly used this to get a ride to the site. Only complaint is the pick-up schedule. Viator uses another vendor to service the tour but that tour line is not always available.

CJ B

4 star rating: Recommended
July 2016

The tour was enjoyable and the duration was appropriate. They were late picking us up and did not drop us off at the hotel for their convenience. The van was air-conditioned, fortunately, and the roads are well maintained. Food was worth it, although beverages are not included, and I was told that there was a 10 discount on beverages that I was later told was not the case. There's an amusing show with lunch. Oscar, our guide, was excellent. I would recommend this tour, overall.

Peggy G

4 star rating: Recommended
March 2016

This tour is a brilliant concept but fell short. 6 of us were taken to the hospitality suite and given options on how to spend our time on this your own pace tour. We did not know each other and the Mayaland rep did not have the correct change in dollars or pesos for us to make individual payments for what we wanted to do and he wanted us to jointly pay and settle amongst ourselves. We wasted almost 40 minutes on this. Once we got going, it was wonderful and I liked the options I selected. I would book this tour again but suggest you enhance the payment process.

Michele F

4 star rating: Recommended
February 2016

The mini mercedes van was great. Very comfortable. We purchased our tickets at the private entrance which was nice and saw Chichen Itza at our own pace which allowed us to avoid the large tour groups. The private hospitality suite was in reality just a little cabin. No drinks or anything else advertised. No lockers.

Lauren C

3 star rating: Worth doing
October 2016

The pickup and drop-off timings were confusing. The driver did not do a very good job of communicating what the plan was. We were never sure what exactly was happening and what order my group was in for pickup and drop-off. We wended up going to Playa del Carmen resort area first on the way back to drop off other members in the van group. Originally we thought the tour van would only be servicing people in Cancun hotel area, but thats not the case. Our return trip put us back 45 min because of the Playa del Carmen drop off.

Jesse R

3 star rating: Worth doing
September 2016

The tour was excellent. Get the guide its worth it 100.
They no longer let you touch any of the ruins. That is a recent change and quite a let down. It was fairly expensive to enter the park.

Claudia R

3 star rating: Worth doing
July 2016

The place is magnificent. However, I do not think the tour package was worth it since it mainly just includes the transportation. They take you to a hotel where you need to buy the buffet for around 20 and you have no choice.

Madeleine B

2 star rating: It was OK, but could have been better
March 2016

Our tour guide was unaware of the terms of our tour and so we were traipsed around Chichen Itza with a large tour group while he attempted to sell us a number of 'authentic' items. This tour would have been much better if we had been doing it by ourselves.

Neil L

2 star rating: It was OK, but could have been better
February 2016

Pro:
- Van was clean and comfortable
- Driver was on-time and courteous

Con:
- Tour details promised visit to archeological site clearly stated as an extra cost as well as access to hospitality suite and access to Cenote Xtoloc. But no one showed us to or mentioned a hospitality suite when we arrived. We asked about the cenote and were told 1 it would be extra, 2 you will have to find and pay for a cab to take you there and 3 you won't have time to visit it anyway. We were disappointed that the description for the tour did not match the reality.

Kara L

1 star rating: I do not recommend this
May 2016

First off, Chichen Itza was amazing! It was everything we hoped for and more, as we are huge ancient history buffs. But this tour does not include tickets to the ruins so we won't go into details over that. Discussing what we bought, which was round trip travel to Chichen Itza and the hospitality suite it was mediocre at best. We were picked up at our resort on time and headed to pick up a few other groups but had to switch to another bus before making the almost 3 hour trek to Chichen Itza. The added stops plus switching buses easily added another hour to our travel time. On top of that, the bus we rode in did not have working air conditioning in the mid to back half of the bus. The day we traveled was very hot and needless to say the ride was uncomfortable. Once we arrived at the ruins, we did gain special entry and were guided to the Hospitality Suite, that was probably the best aspect of this purchase because since it was so hot outside, it was nice to have a home to come back to and cool off/rest. We were persuaded into purchasing the buffet lunch with our Chichen Itza tickets, which in the long run we regret. The buffet food was not fresh and my husband ended up getting sick! I would avoid the buffet at all costs. We boarded our hot bus back to resort land but noticed that we had picked up 4 additional locals! They were not apart of tour and looked like hitchhikers catching a ride back to Cancun, I can guarantee this was something the drivers had worked out with them! The already crowded and hot bus did not have room for more! This also added onto travel time. Overall, I do not recommend this to anyone as it was easily one of the most stressful days of our trip. The ruins are amazing and we loved being able to explore them on our own as we already knew much of the history but I'd suggest booking a more professional way to get to them.

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