Whale Shark Encounter All-Inclusive Tour in Cancun - Reviews

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Dawn S United States of ... 

5 star rating: Highly Recommended
August 2017

This tour was amazing! You definitely won't regret this experience. Our guide Louise, Lulu, was fabulous also!! She was extremely knowledgeable about the whales and very conscientious about the environment. One note, you will not be able to use sunblock at all. They also HIGHLY encourage you to take Dramamine. Lulu brought it and gave each of us one and a banana to eat with it. A family that was in our group said that they tend to get sea sick and had already taken Dramamine.Lulu was concerned that they had taken it to early. Their daughter ended up getting sick anyway. Everybody else was fine. They serve you a light breakfast, mini muffins and some fruit, before you head out. When you get out to the whales, about an hour boat ride, you will then get in with them in partners. This is unlike other tours where everyone just gets in. I believe it is standard across all whale shark tours as they are regulated. We got to swim with them 4 times. The whales were not bothered at all by us swimming right next to them. Again, a truly amazing experience.

After the whale sharks you head over to Isla Mujeres to snorkle and have lunch. Lulu guided us on the snorkle around a reef. Don't get super excited about the snorkling. This is not the best snorkling but it doesn't detract from the tour since personally for us it was about swimming with the whale sharks. Lunch was fish ceviche and guacamole. If you are not a fan of ceviche I would bring a little something to eat since we got back to get into the van for drop offs around 1:30.

John H

5 star rating: Highly Recommended
September 2016

Captain and crew did a great job of getting us among the Whale Sharks!

xudiana

5 star rating: Highly Recommended
July 2016

Literally so amazing!! The whale shark was huge and it was worth the trip.

Ryan K

5 star rating: Highly Recommended
July 2016

This was amazing! We had such a blast. The folks at the tour company including Caesar took great care of us. Beyond seeing dozens of Whale Shark, the food was great, and they were not at all pushy. Would love to do this experience again.

Alain C

5 star rating: Highly Recommended
July 2016

This tour was well coordinated and worth the price .

Melinda A

5 star rating: Highly Recommended
July 2016

The best trip ever. We were very lucky to see over 150 whale sharks. This exceeded all my expectations. The staff was very good as well.

Acezwild

5 star rating: Highly Recommended
July 2016

Just WOW! thank you Kahtia amazing tour guide and you took good care of me and my wife when we got sea sick! People that are sea sick take 2 pills not 1 I learned the hard way and 2 is the charm. I ate ceviche everyday for a week in Cancun and these guys made the best one sooo good! I ate 3 plates full! yummmmm.

Maria R

5 star rating: Highly Recommended
June 2016

This tour was amazing!

Tallha A

5 star rating: Highly Recommended
November 2015

What a ridiculously amazing experience. It felt like a dream at the time and still feels like a dream now! As far as the tour goes, the guides were great, really kept the energy up and were super friendly and knowledgeable. We only saw a handful of sharks when we were out and no manta's but still, the guides made sure we were able to dive in as many times as we wanted. Also, for weak swimmers, they would pull them alongside the shark to make sure they got a great view.

PS, I still dream about the guac and ceviche they served.

William H

5 star rating: Highly Recommended
September 2015

Amazing Expereince, swam with 4 sharks!

Brandon C

5 star rating: Highly Recommended
August 2015

Incredible. It definitely fulfilled my wife's lifetime dream of swimming with whale sharks. Incredible, friendly staff, top-notch service, delicious food, and a once-in-a-lifetime unbelievable experience. Our guide Santi was fantastic!

Erin

5 star rating: Highly Recommended
August 2015

This was by far one of the most amazing experiences we have even had. It started up with pick up at our hotel. Our tour guide Collin was over the top nice and knowledgeable. We arrived at the marina with fresh fruit, juices, and pastries. You were able to rent wet suits there as well. I would HIGHLY recommend getting a wet suit. We were on the boat all day with little shade so it helped protect from the hot sun. Once on the boat we were introduced to our captain and 2nd tour guide. It was a beautiful day and the sea was very calm. It only took about 1 hour to find the sharks. We were given our instructions and before we knew it we were face first with the giant beast. Words cannot explain the first feeling. After being able to swim multiple times with 6 different sharks we hopped back onto the boat to head for a snorkeling area. On the way there we were given snacks and water. We didn't get a chance to see many fish but the ones we were able to see were beautiful. While we were snorkeling, the captain was preparing our lunch. Fresh guacamole and ceviche. YUMMY! This day was absolutely amazing. Everything from our excellent guide, fabulous food, and most importantly the unreal experience with the sharks was absolutely perfect. We are definitely going to do this tour again. Oh... don't forget about the CD of pics and videos... Definitely worth it!!!

Bruce C

5 star rating: Highly Recommended
July 2015

Absolutely amazing. Everything was well organized, and the enthusiasm and support of the guides made an incredible experience that much better. Swimming with whale sharks is bucket-list worthy, and this operator is a perfect choice for checking it off.

Melia A

4 star rating: Recommended
August 2016

such an amazing experience to get that close to these beautiful gentle creatures, the company service was great , we were picked up on time , our guide Matías was super great , friendly and knowledgeable , as well as Samuel who guided us while swimming with the whales , having a small group was a bless as we had to wait to spot a shark and jump due to the massive numbers of boats in the area which drive the whale shark to leave and dive deep , the lunch after in the waters of isla mujeres was very nice ,tasty and relaxing , u truly cant visit Cancun without joining such a trip

Rich

4 star rating: Recommended
August 2016

Very fun experience. Only concern is why this tour was 50 more per person than others. We chose them because of the good reviews. Skip the 15 wetsuit, not worth it.

marilyn s

3 star rating: Worth doing
August 2017

The whale shark experience was fanadtic. The creatures are magnificent and being so close to them is amazing.
The tour, not so great. They were one hour and a half late for pickup with no phone call or explanation. We called them to determine what the issue was. Not good. When we got to the dock some of us were put into a different tour. There was not much organization. After swimming with the sharks there was a snorkeling stop that was very weak, no fish and a decaying reef. A beach stop with lunch was next. This was a time waster and not sanitary. They washed the plates and utensils in the ocean. This was the same ocean that they urged you to urinate in. I loved the whale shark encounter, the tour and company, not so much.

teresa0709

2 star rating: It was OK, but could have been better
August 2017

Definitely not worth the time or money at least on the day we went. Took about an 1 1/2 to get to where the whale sharks were. Not a big deal but there were about 50 other boats circling in these small areas. People had to hurry up and jump off the side of the boat and there were way too many people in the area, water was murky because of the tons of boats circling. A times it looked like the boats were going to run in to each other. Total time spent in the water was about 5 minutes with about 30 seconds of actually seeing the whale shark. VERY disappointing. Definitely not worth the money if you are going for that. Snorkeling part was supposed to be at Playa Mujeres but we instead stayed on the boat and snorkeled at a reef area that was pretty good but most of the reefs are dying so kinda sad. Ceviche was very good and the people working on the trip were super nice. Save your on something else.

Michael W

2 star rating: It was OK, but could have been better
June 2017

First of all, we want to compliment our tour guide Misa - she really tried to explain everything in detail and make the best out of the circumstances. A chance to swim with whale sharks sounded really fascinating for us. But unfortunately it turned out to be an expensive disappointment.

The transportation was on time. The explanations during the trip were hold detailed and in many languages. We then got to know that, although it is written on tripadvisor, even biological suncream was not allowed - so make up your mind whether you want to travel by boat at least 5 hours in total without any protection of the sun bevorehand. Furthermore, it is helpful to bring long t-shirts as an alternative you can buy them for 20 from the company itself. Before the tour starts, you are given snorkling equipment and a live jacket the jacket also prevents diving, you are only allowed to swim on the surface.

The boat trip to the meeting point with whale sharks took us 1.5 hours and it was really uncomfortable. The boat sways very much and is, in our opinion, not constructed to drive into the open sea. Before the tour they offered us some tables against seasickness which didn't help.

Getting there, we noticed about 20 other boats which also carried people who booked the same tour. You can swim next to the whale sharks for 2 times for about 5 minutes. Only 2 people of one boat were allowed to swim with the whale shark at once which doesn't mean, that there are no other people from other boats swimming with the shark as well. One guide will always be with you to take some pictures and videos of you and the whale shark costs 40 in total.
After the whale encounter we drove off to Isla Mujeres for a bit of snorkling and lunch. The riff was nothing special, you could see that the years of tourism really damaged the environment. The lunch was held in a lagoon of the island on the boat or in the water but the quality was just average.

In our opinion whale sharks are really fascinating and peaceful animals. But the feeling we got from this tour was that we were included in a mass processing. We only had a few rushed minutes with a whale shark and had to get out before the next couple could get into water. And the fact that there were so many boats searching for whale sharks at onw place didn't help the fact that it was a waste of money for some minutes in the sea. We also can't believe that so many boats wouldn't be stressful for these poor creatures.

Robin D

2 star rating: It was OK, but could have been better
September 2015

We were not picked up at our hotel as indicated/confirmed and ended up having to take a cab in a rush separately. It was frustrating to be forgotten at the hotel at this cost. The company did pay for the cab and threw in some free tshirts, but we missed some valuable instruction in the van and the crucial distribution of motion sickness meds - DEFINITELY could have used those, will spare the details but it completely ruined the adventure for one of us! everyone else got on the way to the pier. We also had to wait an hour afterwards while they figured out how to get us back to the hotel. Overall, it was fun but be prepared for incredibly rough, long boat rides and lots of waiting. I got a short but magical three minutes in the water with the whale shark, and the rest of the time was spent waiting for other boats' groups to jump. It was a ten hour day end to end. Food was good for those on the boat who could keep it down!!

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