This tour was better than we had hoped for! Went with my daughter and her boyfriend and our french tour guide from EcoTours could not have been more helpful, enthusiastic, informative or kind. Clare did everything possible to ensure everyone not only enjoyed the experience, but had a GoPro camera to ensure we all had photographic and video memories available for a very reasonable fee to remember and share with family and friends. We went on this trip on July 29, 2016. Yes, it is a long day - we traveled from our hotel in Akumal to north of Cancun by minibus, then well over an hour by small boat to find the whale sharks. And yes, we were extremely fortunate to see and swim with many whale sharks and even manta rays. And yes, I would advise taking sea sickness tablets the night before, and the morning of the trip if you suffer. The ocean was quite rough the day we went, and the time waiting on the surface in between dives even began to get to me after taking these precautions! However, no one on our boat was sick, and we were fortunate to have the most exhilarating experience swimming with the whale sharks, with people who respect the ocean wildlife, with an amazing boat captain and mate, who managed to steer their way safely between many, many whale sharks, and quite a few snorkelers and who were determined to help us make the most of this opportunity. The only things I would change are a I would have booked this tour earlier in our trip, because my husband became ill from food/water and was unable to join us, and b I would have rented the wetsuit offered instead of wearing a life jacket, which was restrictive and a bit annoying for a reasonably strong swimmer and PADI-certified diver. But this was a fantastic experience - quite awe-inspiring and humbling to see these beautiful creatures in their natural habitat.
My tour never showed up. Theylied and said the security at my hotel didn't let them in. The security did let them in they just got lost and somehow never made it to the lobby. I was hung up on several times when I tried to get an answer as to what happened. Finally, the person I spoke with lied about the security and then said he wasn't the manager and couldn't help me.
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