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Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

Badge of ExcellenceCancun, Mexico
Likely to Sell Out

From $129.99

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Reserve Now & Pay Later
Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 9 to 10 hours (approx.)
  • Hotel pickup offered
  • Mobile ticket
  • Offered in: English

Overview

Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included

What's Included

  • Hotel pickup and drop-off
  • All-you-can-eat buffet
  • Beverages
  • Access to showers, lockers and towels
  • Use of snorkel equipment and inner tubes
  • Life vests
  • Use of lounge chairs, hammocks and rest areas
  • Priority Access: You can have your admission bracelets on the bus on your way to the park.
  • Gratuities
  • Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
  • Souvenirs (Available to purchase)
  • Photos (Available to purchase)

Meeting And Pickup

Pickup points

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Start time

Opening hours

  • 1/1/2022 - 12/25/2022

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 12/26/2022 - 1/2/2023

    Monday - Saturday : 07:00 AM - 07:00 PM

  • 1/3/2023 - 4/2/2023

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 4/3/2023 - 4/16/2023

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 4/17/2023 - 6/30/2023

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 7/1/2023 - 8/15/2023

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 8/16/2023 - 12/25/2023

    Monday - Sunday : 07:00 AM - 07:00 PM

  • 12/26/2023 - 12/31/2023

    Tuesday - Sunday : 07:00 AM - 07:00 PM

Pickup details

- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. - To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. - Let us know if you are not in need of transport. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park. - If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us. - You must be 10 minutes early at the assigned location.

What To Expect

Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.

Xel-Ha Park by Xcaret

Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.

12 hours Admission Ticket Included

Xel-Há Park

Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,

5 hours Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Important: Children must be accompanied by an adult all the time.
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • The Voucher schedule is informative and it does not indicate your pick-up time.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Tours and days of operation are subject to availability and changes.
  • If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
  • Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
  • All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
  • We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
  • We accept changes of visit dates from one day to another with the restriction of one day before.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

about cancellations.

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.

Q:What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?

A:The policies on face masks and attendee health are:
  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival

Q:What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?

A:The policies on sanitization are:
  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized

Q:What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?

A:The policies on social distancing are:
  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons

Q:What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?

A:The policies on staff health & safety are:
  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms

Traveler Photos

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Traveler Tips


We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed.
The bus ride is picking up a bunch of people including you and driving you to the park and then the same case driving you back home… bring head phones and a full battery.
Reviews
4.5
359 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
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Reviews by Viator travelers.
Showing 1-10 of 359 reviews
Xel-Há is an amazing place worth visiting
Nikolaos_S, Nov 2022
Swimming with stingrays was the absolute highlight of our visit to Xel-Há that people should not miss. Snuba-diving is another memorable experience that people that like snorkelling should try. Food and drinks were good in the park - I can say that it is worth spending a full day in park since there are several activities for everyone to try.
Beautiful place
Erin_F, Nov 2022
Xel-ha was beautiful- lots to do. We spent a long time snorkeling, and did some ziplining, lazy river and the slide. The food was the usual buffet food-nothing great but enough to hold you over. I am disappointed in the photo pass. Many many times our wrist bands would not scan, and the worker on the zip line was just screaming at us to go so we weren't able to get photos. My husband and daughter's didn't scan on the slide, and before purchasing we were told photographers would be throughout the park to take photos... however, we only encountered one (with parrots) our entire time. The 95.00 we spent for photos was not worth it, which is a shame because it was a beautiful place and I'd love to have lots of photos.
1 traveler found this review helpful
Natural water park
Maryalice_M, Nov 2022
Wonderful day spent together enjoyed everything especially the lazy river, the free fall jumps, challenging rope bridge! A definite can’t miss !!
Fun easy day at the park
LEBINH_B, Nov 2022
Fun excursion. Easy transportation. Prompt pickup from hotel and park. Give you your park pass (wristband) on the comfy bus with AC. Clear instructions for pickup at end of day. The lockers etc included were handy. Great food at the Mexican buffet restaurant - better than our resort (Riu Yucatan). Variety of dishes, pollo con mole, barbacoa, etc. cocktails. AYCE and drinks were great. The train taking you to the start of the river was handy. And bicycles for the trail too. Liked getting to the park early to start enjoying before the crowds. Washrooms and stations with life vests, snorkel gear, and water fountains and bottle filling stations very handy. Lots of areas to lounge too. Wish there had been more fish but guess a snorkel excursion would be required for that.
1 traveler found this review helpful
Amazing, worth it 100%
Brenda_F, Oct 2022
Loved it here. We had such a good time. We did so much. Feeding the Manatees was my highlight but the boat was the best. It was so fun and expect to get soaked. You do unfortunately have to wear a life jacket in all the water. The drinks and food was good. Give yourself time. I thought we would make it through everything but we didn't. I am definitely going back to finish. Be prepared, it was a 2 hours drive on the shuttle bus from my hotel in Cancun.
Xe la - amazing!
Margarida_C, Sep 2022
Perfect day, the park was amazing. I totally recommend booking through Viator, they are pontual and super professional
Great experience! Maybe do private transportation
Lindsey_S, Jul 2022
XelHa was amazing! So so so much! The only downside was riding the busses. That was a very long trip because we stayed in the hotel zone and had to wait a while while we picked up and then dropped off other people. Next time, I would most likely go for private transportation. Other than that, highly recommend the park!
Perfect getaway
Cocomariex3, Jul 2022
Phenomenal experience, we did this last and wish We did it first. All the excursions u need/want are at the park. Super clean, amazing food. Worth every penny.
1 traveler found this review helpful
Great park!
Kara_A, Jul 2022
Snorkeling, the lazy river, zip lines, no lines to wait in, great food, great transportation! We had a great great time!
1 traveler found this review helpful
Great time with friends
Hector_E, Jul 2022
We enjoyed our trip to xel-ha it was an awesome experience it exceeded our expectations. I strongly recommend this tour with viator group.
Great Experience
Kayla_C, Jun 2022
My husband and I decided to book this trip. We got off to a rough start because the bus was 45 minutes late, and then we had to change buses, which was a little ridiculous. Honestly, the hotels don't even start serving breakfast until 7 am and so we missed breakfast to be on on time for the bus, but the bus was very late. After that, everything went smoothly and everything is included, which is wonderful. The guide was knowledgable. The stingray experience was the best! I wish there were turtles or more sea life, but we had a great time.
Eh it was ok
George_M, Jun 2022
Prepare for a long day 7am to 7pm. The park is fun however most of the activities are upsell and not included in price. For the price of the admission we expected better. The slide/lighthouse were cool and the lazy river was good but the caves and other activities were not great and to many people to actually sleep in a hammock. Overall good not great.
Great time!
Rebecca_N, May 2022
WE had a great time. It is a great Snorkel waterpark with a lot of fun things to do. Just be sure to use plenty of the sunblock they give you as you are not allowed to bring in your own. For the protection of the critters.
1 traveler found this review helpful
Amazing, here is some tips !
Anthony_L, May 2022
It’s long but a lot of good Info ! What a fun place ! So much to do and feels like there is not enough time :) The bus ride however was 2 hours long and there was no bathroom on board, nor any stops. So bring water in case of traffic but dont drink tooo much 😂!!! before arriving to park The tour guide gave us some pointers: He mentioned getting a locker near the entrance , in which we did !!! I recommend going a little further into the park, so if you need back into your locker you’re not having to walk all the way back to the entrance . I recommend starting with the float for it takes quiet some time from start and finish but sooo beautiful ! And then booking an activity at the entrance. ( I would be nervous about booking an activity and then missing your start time due to relaxing and floating) The food was good and the drinks were awesome as well. The park supplies towels, you just have to ask which was a plus, so you don’t have to carry around your towel : it truly is a unique experience, if you want it to be even more unique I recommend bringing extra money for additional activities they are indeed pricey and add up but are quiet unique ! We decided to opt out of any of the additional activities because of the over all price for admission. It is a super long day, we got picked up at 7:15am and didn’t arrive back until past 8:30 pm ! They mention multiple times that phones and cameras are not allowed !!! THEY ARE ! They say this to get you to purchase the photo package ! However, That being said we wish we would have purchased the package for the awesome unique photos they are defiantly way ahead of the game in the photo set up ! Over all 5 stars ! Some key points from us to you. Do not be late ! They will leave without you ! Our bus waiting 30 min for a couple and they left them behind, it is indeed a $200+ taxi to get back to Cancun . * if you get car sick sit towards the front ! * if you want to sit together, get to the bus early enough, for solo travelers always sit by themselves and then your stuck with one open seat here and there !! Park seemed over whelming at the beginning but it’s so big people disperse! * water slides are fun and fast ! That being said the blue one doesn’t have a big hill at the end and the white one does, so make sure if you don’t like going super fast and then finishing with a warp speed water entree, do the blue one for its not as intense, when you walk up ! Do the light house look out and then hit the slide on the way down for you can knock them both out at once! At the end of the day tons of people are drunk and it is funny people watching :) Xoxo 💋 enjoy Xelah it truly is a hidden wonder !
Extra activities Cost more money
Hoang_L, May 2022
Great facilities. All inclusive foods and drinks were delicious and great. Only upsetting issue was that any of the fun activities were extra. Swimming and walking around is included but any activities with animals or zip bike or speed boat was an up sell. All of which stayed empty because not many people were willing to pay after expensive park admission already.
1 traveler found this review helpful
The best
Richard_M, Apr 2022
This park was great. The park is very well laid out and there is so much to do. I believe that this is a two day experience. The people here are friendly and very helpful. The food is great. All of the activates are so much fun. I will be coming back here in the future.
Tons of fun.
Maurice_A, Apr 2022
All day fun with plenty of things to do. Nice food options and tours being offered. The power xnorkel was my favorite.
1 traveler found this review helpful
Not impressed.
Lois_L, Apr 2022
Wasn't all that impressed with xelha.. not alot to it... Wasn't alot of free to see or do. . The dolphin trek activity we did was great.
4 travelers found this review helpful
Would not recommend.
Jacki_D, Apr 2022
We booked the Cancun-Xelha excursion. We did have a rough start. The transportation pick up was incorrect. No one came to pick us up. We had to hire another driver to take us, which cost us an additional $200 US dollars and more than an hour of our day. Once we got to Xelha, the excursion was really fun and we used the Viator driver to take us back to our resort. It ended well, but we were so upset that pick up information was incorrect and not communicated, and that we had to pay an extra $200. Next time, we will skip Viator, hire a private driver and just pay park entrance at Xelha.
1 traveler found this review helpful
If you’re ok with standing in line.
Omar_P, Mar 2022
The lines were ridiculous. Spent 20-40 minutes in line for a drink or to eat.So much time wasted and activities were pricey.
1 traveler found this review helpful
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Product code: 6140CUNXEL