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This is a nice tour, we were pick up on time, on the way to Xel-Ha we were given an explanation of what to expect when you got there, and they told us where to meet after the park for the ride back to the hotel... Everything worked as advertised and as expected, the crew was helpful through the ride...
Once a the park, all the staff is great, it is a beautiful park, they have great food, plenty of things to do and spaces to relax... The river ride is awesome, and there is plenty of snorkeling and activities to keep you busy all day... Great experience, worth every cent, highly recommended...
We had a fantastic day ,recommend this to everyone.
lovely day out here, my grandson loved it
Always a fun time at Xel-Ha! I appreciate Viator. I always know that I will get picked up promptly and have great people transporting us.
ttasker United States of ...
This tour was great! We are a family of 5 with a 20 yr old, a 16 yr old and a 9 yr old. The obstacle course and zip lining was a huge hit with the kids! We loved the snorkeling and seeing the huge sting rays and other colorful fish. We saw the most fish and sting rays towards the bridge.
Sea Trek was very good. All inclusive food is Okay. Dolphin interaction was good for young and old. Park was clean and well maintained. Staff was friendly and helpful.
This is a mixed review because we loved Xel-Ha but you need to seriously rethink if you are booking this from Cancun. The original bus took us one hour to pick up everyone from the different hotels THEN we were switched to another bus that took another hour and a half to get to Xel-Ha. Once we got there, our tour guide tried to upsell us on everything under the sun and ate up another almost 20 minutes of our time. When you only have a day, 2-1/2 hours on the bus and 20 minutes listening to upsales is too long.
The park itself is beautiful and pristine. We loved it! Good snorkeling is found where you see the fish flags throughout the park. Our favorite was the lazy river and floating through the mangrove forest canopy - truly breathtaking! I wouldn't hesitate to recommend this park if you were traveling from Playa del Carmen. I would not recommend this park if you are traveling from Cancun. You lose too much of the day on the bus. Should you decide to do it anyway, take clothes to change into once you are done swimming. It will make your travel time much easier on the way back!
We did the Xel-Ha trip. We had so much fun. The snorkeling was was fun. My favorite was the zipline. I was very impressed how organized they were with transportation. The food and drinks were great. Would highly recommend to this excursion.
What a great way to spend the day relaxing in the water and sun of these natural rivers and water ways. They picked me up at the agreed upon location, and after organizing everyone, we were on our way. It was nice not having to worry about how to get to the Xel-ha, and since everything was included even adult beverages, I didn't have to worry about carrying a wallet or paying, except for the extra activities at the beginning. It also seemed like we got in without having to wait in a huge line. In all, I would definitely recommend this tour.
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