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This is a nice tour, we were pick up on time, on the way to Xel-Ha we were given an explanation of what to expect when you got there, and they told us where to meet after the park for the ride back to the hotel... Everything worked as advertised and as expected, the crew was helpful through the ride...
Once a the park, all the staff is great, it is a beautiful park, they have great food, plenty of things to do and spaces to relax... The river ride is awesome, and there is plenty of snorkeling and activities to keep you busy all day... Great experience, worth every cent, highly recommended...
Always a fun time at Xel-Ha! I appreciate Viator. I always know that I will get picked up promptly and have great people transporting us.
ttasker United States of ...
This tour was great! We are a family of 5 with a 20 yr old, a 16 yr old and a 9 yr old. The obstacle course and zip lining was a huge hit with the kids! We loved the snorkeling and seeing the huge sting rays and other colorful fish. We saw the most fish and sting rays towards the bridge.
Sea Trek was very good. All inclusive food is Okay. Dolphin interaction was good for young and old. Park was clean and well maintained. Staff was friendly and helpful.
This is a mixed review because we loved Xel-Ha but you need to seriously rethink if you are booking this from Cancun. The original bus took us one hour to pick up everyone from the different hotels THEN we were switched to another bus that took another hour and a half to get to Xel-Ha. Once we got there, our tour guide tried to upsell us on everything under the sun and ate up another almost 20 minutes of our time. When you only have a day, 2-1/2 hours on the bus and 20 minutes listening to upsales is too long.
The park itself is beautiful and pristine. We loved it! Good snorkeling is found where you see the fish flags throughout the park. Our favorite was the lazy river and floating through the mangrove forest canopy - truly breathtaking! I wouldn't hesitate to recommend this park if you were traveling from Playa del Carmen. I would not recommend this park if you are traveling from Cancun. You lose too much of the day on the bus. Should you decide to do it anyway, take clothes to change into once you are done swimming. It will make your travel time much easier on the way back!
We did the Xel-Ha trip. We had so much fun. The snorkeling was was fun. My favorite was the zipline. I was very impressed how organized they were with transportation. The food and drinks were great. Would highly recommend to this excursion.
What a great way to spend the day relaxing in the water and sun of these natural rivers and water ways. They picked me up at the agreed upon location, and after organizing everyone, we were on our way. It was nice not having to worry about how to get to the Xel-ha, and since everything was included even adult beverages, I didn't have to worry about carrying a wallet or paying, except for the extra activities at the beginning. It also seemed like we got in without having to wait in a huge line. In all, I would definitely recommend this tour.
Xel-Ha is a must see if you and #39;re traveling to Cancun. They picked us up promptly from our hotel and were very organized when it was time to go back to our hotel. Xel-Ha is amazing, I highly recommend doing the the dolphin trek, a one of a kind experience. The all inclusive buffets were really good!
This was a full fun day with lots to do. Park is very pretty, snorkeling and tubing was a blast. The all-inclusive was great. Very well organized.
Loved this place, the snorkelling was excellent and so was all the other activities
Xel-Ha is an amazing place. There is so much to do at the park. The park itself is extremely clean, well marked and with our tour the food and drinks were all you can eat/drink. We highly recommend this excursion. Great for families or couples.
Absolutely worthwhile doing. We are a couple in our early 50s and kept up with the younger crowd. I highly recommend doing this adventure.
This was a beautiful experience for our family of six including four teenaged boys. The trip from start to finish was highly organized and efficient. We were picked up promptly at our hotel in the morning. Travel to Xel-Ha was easy with a brief video on the bus trip about 90 minutes from the Hotel Zone in Cancun to inform what the park offered. The park was absolutely beautiful - very natural but well organized so we could find our way around. Aquatic sealife was everywhere - you could see gorgeous tropical fish as you crossed bridges to get to the different portions of the park. The park was well marked with different colored trails to identify where different activities were. We purchased the all inclusive package which included breakfast, lunch, and snacks and drinks of course. The food was absolutely delicious and well beyond our initial expectations. The service was terrific. The best part of course was the snorkeling. We took the Stingray SeaTrek tour, and it was great. I was able to wear my glasses, and we were able to touch several stingrays that swam into the area. There were divers with our group who helped direct us into the water, through the walk, and back out again. Truly something I never thought I'd try but it was a great memory for all of us and we felt more comfortable snorkeling later in the day as stingrays came through the area we were swimming in. We also did the zipline bike tour which was fun. We probably would have been happier just doing the stingray tour and snorkeling the rest of the day as having a schedule of activities kind of broke up the relaxing rhythm of the day. My suggestion would be either to just snorkel as there are a TON of places to do that and see many types of fish OR pick one tour and get that done as early as you can to allow yourself more time to relax. We also bought waterproof cameras and reef proof sunscreen on Amazon.com before we came and saved that way. Highly recommend this trip!
Amazing day! So much to do that we ran out of time to see everything. We wanted to swim with dolphin but by time we got there all extra activities had sold out so if you are thinking of booking one of these maybe book with rep at hotel instead to prebook as we arrived at 10:30. All reasonably priced I think they were between 1000-1500 pesos. Definitely buy the photo package 1200 pesos for 2 people and throughout the site their are photographers and cameras where you can take your own photos unlimited and at the end of day they are put on a pen stick, its all very clever using the barcode on your wrist band! Food and drink unlimited very nice! Lazy river to snorkel or tube down, zip wire, rope courses over water, cliff jumping and lots of fish! Shop around for cheapest price as everyone is picked up by the parks coaches regardless of who they book with. Everyone leaves at 6 so get a full day of fun.
Roblyn United States of ...
This was our second visit with our two daughters. Had a great time and did more this visit. I highly recommend this tour. It reminds us of Amazing Race and Survivor TV shows.
Xel -ha was beautiful and a great park for the entire family. We had a great time and would highly recommend this to anyone.
Had a great time snorkeling, swimming with the dolphins and trekking. The food was awesome. I would love to do this again
Took advice from other reviewers and made the tour as our only stop of the day, Way too much fun to be rushed! We did everything and ended up having lunch at 4pm---excellent food by the way. A lot of walking. Unlike our group, give a thought to your walking shoes at the locker area. Once you have shut that door, it is too far to walk back!!! All the employees were outstanding---went way out of their way to help us. Very clean place. Few lines but does get more crowded in the afternoon because of late arrival people. Never irritating about the crowds. Everyone having a blast!
Snorkeling is the best part of this trip. Do bring a water proof camera for the exotic fish and zip lining. All the restaurants had delicious meals and ice cream for the children. Bring some cash for the trip for the snorkel deposit and eco bug spray for the horse fly.
What a great day. If you love water, blue skys and nature you will love this trip. Two things to know, 'all inclusive' doesn't include all activities, and bring cash, you need a deposit to use the snorkelling gear.
Excellent day out, lots to do, in fact not enough time to do it all, but a must do and great for kids also. All inclusive food and drinks, snorkelling. Swam with dolphins for an extra cost but well worth it.
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