Thank you for sharing your feedback about your AWOL City Cycling Tour. We’re glad to hear you enjoyed the opportunity to explore Cape Town city with us.
We sincerely apologize for the aspects of the tour that did not meet your expectations. Your comments about the condition of the bikes and helmets, as well as the tour’s execution, are important to us. We understand that your tour was slightly delayed due to a puncture but your guide was able to fix the puncture in good time and your tour continued to the allocated time frame. We are continually upgrading and improving our equipment to ensure a better experience for all our guests.
We are committed to providing excellent value for money and are sorry to hear that you felt the tour did not meet your expectations. As a proud ambassador of responsible tourism, AWOL Tours holds longstanding memberships with SATSA and Cape Town Tourism. We prioritize employing experienced staff, ensuring fair wages, and delivering high-quality service. To enhance the guest experience, we maintain small group sizes, assign additional guides for larger groups, and offer two convenient daily departures at 10:00 AM and 2:00 PM.,
If there’s anything specific you’d like to discuss, please feel free to reach out to us directly on info@awoltours.co.za. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.