Dear Michael,
Good morning and thank you for taking your precious time to review our services. We are sorry to hear that this experience did not meet your expectations. However, we do not agree that the guide did not escort you intentionally, he told you and your family to wait for him at the entrance as he needed to go find the parking a bit far from the entrance as he did not want you and your family to walk long distances. When he came back to take you to the top of the mountain, he found that you have already gone up on your own. When he made his way to you, he was told that you were done. Our guides are trained to conduct escorted guided tours and all our vehicles have passed a quality control check. Mark is an experienced polite tour guide driver and we never had issues with his clients. Once again we are sorry that this experience did not meet your expectations. Enjoy your future travels. Jane