Excellent experience. Starting with the friendliness of the driver who picked us up at the hotel, staff management and of course the boat crew.
The skills of the crew, their knowledge of where to go, what to see and what to do made it a very enjoyable ride.
Before going any further let me say, a few small changes this would have been a much better review. Firstly our van driver was late in getting to the hotel. I did get a wonderful and clean boat, unfortunately, I paid for an ENGLISH-SPEAKING 1st mate. What I got was a lady at the dock to tell me where we were going to go in English then introduced me and my party to the strictly Spanish-speaking crew, and failed to mention neither of them spoke English as she continued on with her hurried spiel. We did have a good time, but it was of our own making, the crew could have cared less about helping us haggle over lunch prices, or shooing off the canoes paddling up to sell things to us after we firmly told them no. We actually left Rosario early because we were getting hassled by a guy selling bracelets out of his canoe. We did have a nice time going island to island. The crew were helpful in retrieving beer and water from the cooler, and they did provide music for us. After returning to the dock, the english speaking lady was back after a 30 minute wait to tell us the shuttle was broken down. I would have been happy to take a taxi, but my local friends were not going to head home until they were sure I would make it back to my hotel ok... I think everyone was pretty annoyed at this. The lady was chatting away on her cell phone. I finally went to the end of the dock and interupted her conversation to tell her I was just going to get a taxi. She then sprung into action and got one of the company's captain's to take me back to my hotel thanks to this gentleman.
I was really happy with the boat, but was unable to ask questions or give clear directions on what I wanted to do, because of the language barrier. This is unacceptable. The transportation could have easily been remedied by offering us a taxi instead of making us wait for an hour to find someone to do it for free. I hope that if I ever return to Cartagena that Boats4U will be more prepared. I probably will need to use another company if I return though. I am very very disappointed in their lack of preparation and deceit.
Clean, reliable, and fast boat
Provided water and music
Did not receive English-Speaking guide as promised
Crew apathetic to me and guests
Could not ask questions and get answers from crew due to language barrier
Transportation issues getting back to hotel, made to wait an hour at the dock.
I can't recommend this company for English Speakers.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–Mon Dec 05 11:03:54 PST 2016 Viator, Inc. MAR015 - 330212 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.