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This was a fantastic tour! I highly recommend it! The company that lead the tour was very knowledgeable and extremely kind. We went to stingray city and starfish city and both were AMAZING! My family had our own boat and we weren't crowded and had a lot of time with the stingrays. It was by far one of our favorite excursions! Thank you!
This was the highlight of our cruise - all 11 of us adults and kids mentioned this part of the cruise as one of their top two experiences. Easy to spot the folks when the ship docked, easy van ride to the boat, exceptionally nice staff on board who were very open about doing whatever we wanted. The woman who worked with the kids and took photos was excellent. You basically get to do three excursions in one with this trip. The only negative was the speech sort of begging for tips and a good review at the end - and the cost of their photos was extortion. Take your own. They don't need to ask for tips - they were stellar enough that we wanted to give them.
Our tour ended up being fantastic! When we arrived at the boat which I was told by a Viator representative would be a catamaran my group was a bit disappointed that it was not. The tour group stated they were booked for a boat. So your on vacation and you make the most of the situation that was not the fault of the tour boat but I feel a lack of communication. We had a fabulous day, suggestion would be to clarify what you are getting before hand.
We experienced safety issues on our snorkeling tour and follow up via email and text have not resulted in any response from the tour provider.
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