Thank you for sharing your feedback about your recent tour with us. I’m really sorry to hear that this experience was so different from your first one. It's important to us that each tour is enjoyable and informative, and it sounds like we fell short in several areas this time around.
I can understand your frustration with the larger group size, especially when you were expecting a more intimate experience. Our team should have communicated the group size more clearly and addressed your concerns when you raised them. It’s also concerning to hear that the guide's level of engagement and the pace of the trip didn’t match the high standards we aim for, particularly in terms of providing educational content about the wildlife and ecosystems.
As for the crowded conditions on Morris Island, we strive to ensure that everyone has a comfortable and enjoyable experience, and it’s unfortunate that wasn’t the case during your visit. Morris Island is a public island where as we can't control the amount of locals and out of town visitors. We do try to recommend weekdays vs. weekends. I also apologize for the lack of explanation regarding the larger boat and the issues with timing on the return leg of the trip.
I truly appreciate you bringing these issues to our attention. We will take this feedback seriously to improve our operations and communication moving forward, especially about guest expectations. If you'd like to discuss the situation further or if you feel we could make it right, I’d be happy to have a conversation with you.
Thank you again for your honesty, and I hope we have the opportunity to offer you a better experience in the future.