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Lily from West China Go went above and beyond to make sure everything was perfect! This tour included the driver service from my hotel and Lily helped me book my volunteering and photo spots so everything went smoothly! I plan to go back to Chengdu and will surely book this experience again!
Top visit on my list, this was my 2nd time and was as good as the 1st time if not better. 2nd time around they have more guides available. They have geared up to receive visitors and the panda experience. This time with Viator I only booked the taxi return, he was a non english speaker but it was ok, he drove well!
The tour company West China Go facilitates everything, a driver picks you up at the hotel and takes you to the Panda Base. The Panda Base experience is incredible. There are many pandas in Chengdu, but if you want to see and do something different, this is the place to go. Great and reliable tour company. Highly recommend this tour.
Friendly knowledgeable staff helped me volunteer with the pandas. Tour was exactly as advertised.Picture tàking time was short but they are worth a thousand words.
This was the best option. My child was able to do the volunteer thing while I was able to stay with her and take photos. I did not have to clean the poop. She loved it. She had her hand on the panda's paw while she fed it. These were great photos and we did not have to pay for the 1800 yuan photo experience where you dress in plastic and sit next to a panda.
After searching through a number of different tours which would allow us to have the panda holding experience we are so glad we came across this one. Panda Base is a little out of the way so having a transfer from our hotel made it very straightforward. Booking the Panda Holding was our number 1 priority for coming to Chengdu and the team at Viator especially Lily were able to make that happen for us even with the short notice we gave. Our driver/tour guide luckily for us spoke English and was fantastic taking us around the grounds at the Panda Base. The Panda Base itself is much quieter than its counterparts making it very serene and well worth the trip out there. You don't get long with the panda for the holding experience but for us it was worth every penny - how many people can say they got to cuddle a real panda?!
Ragnhild F Norge
The driver did not speak English and was not able to help me at the Panda Base as the other tour operators did for their costumers. Because of this the start of the day got a bit confusing, but everything got sorted eventually thanks to the Panda Base staff.
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