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Karla p

5 star rating: Highly Recommended
October 2015

Beautiful sunset

Quita

5 star rating: Highly Recommended
April 2015

The view was absolutely stunning. I loved looking over the whole city. The lights were so bright. I would most definitely do this again. The wine was Ok. I think everyone that comes to visit Chicago should most definitely do the john Hancock observatory. I give it 2 thumbs up!!

GWEN T

2 star rating: It was OK, but could have been better
February 2015

Tour was okay. And that's being very generous. Had to ask for bottle of wine. Employees didn't offer any info on what we were seeing. Cafe was closed for renovations, which was not told when booking tour.

Crystal T

2 star rating: It was OK, but could have been better
August 2014

There is nothing to tell you that purchasing ONE of these tours will admit TWO people to Chicago 360. My two friends and I each purchased a tour, only to find out that each was good for two. When we arrived, the cashier was not very familiar with how to do it, but she called a manager over and was able to generate our tickets pretty quickly. However, nobody really told us where to go after that, so we kind of wandered until we found the elevators that would take us up. When we reached the top, the views of the city were spectacular! Really stunningly breathtaking. However, we still did not know where to go to get the Prosecco. We finally asked someone, and even though he didn't know, he did find out for us (even though he had to leave his station) which I thought was really above and beyond, and I really appreciated. When we reached the bar, we were told that they were out of Prosecco. The bartender told us that there had been complaints about the Prosecco not being very sweet anyway, and she offered us champagne instead, which we happily accepted. Unfortunately, the champagne was TERRIBLE. It was undrinkable (and I have consumed some pretty bad drinks before). It was not sweet at all - which would be fine if we had been served a dry wine - but this was champagne that was supposed to be replacing a Prosecco that "wasn't sweet enough". Overall I'm giving two stars - as the views were great, but the Prosecco (or - in our case - champagne) portion was a real bust, and definitely not worth the money. In addition, we bought 3 more tickets than necessary, because Viator does not state that each purchase will admit two. In fact, if you put "2" in the section where it asks how many adults, it will double the price! (I tried it after the tour.)

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