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360 CHICAGO Observation Deck Admission (Hancock Center)

Chicago, United States

From $30.00

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Reserve Now & Pay Later
Secure your spot while staying flexible
Free cancellation
Up to 24 hours in advance.
  • 1 to 4 hours (approx.)
  • Mobile ticket
  • Offered in: English


Tower above the Windy City’s world-famous skyline with admission to 360 Chicago (John Hancock Observatory). Ascend 94 stories to the observation deck of one of the tallest buildings in North America aboard its lightning-fast elevator. Then check out bird’s-eye views of landmarks like the famous Willis (Sears) Tower and the lakefront shoreline, and enjoy a variety of educational exhibits on site. Upgrade your ticket upon arrival to include TILT, a thrill ride that offers visitors unique, downward facing views from 1,030 feet. With mobile tickets, simply scan your phone for direct entry into 360 Chicago.
  • Admission to the 360 Chicago (John Hancock Observatory), located above the Magnificent Mile
  • Ride to the top in North America's fastest elevators, which rise 1,000 feet (305 meters) in 40 seconds
  • Enjoy 360-degree views of the Chicago skyline and Lake Michigan
  • Access to CloudBar and free Wi-Fi
  • Upgrade your ticket on arrival to include TILT, the new thrilling feature that offers visitors downward facing views from 1,000 feet up
  • With mobile tickets, simply scan your phone for direct entry into 360 Chicago

What's Included

  • 360 CHICAGO admission
  • Magnicity App: Navigate a 3D map of Chicago in the blink of an eye
  • 3 of 77 exhibit: a walk-through 3 of Chicago’s 77 culturally rich neighborhoods
  • The Cloud Walk (3D Instagramable art)
  • Food and drinks (available to purchase at the Cloud Bar)
  • TILT thrill ride (Available onsite for $10)

What To Expect

Enjoy the high point of your Chicago visit with this admission to 360 Chicago (John Hancock Observatory), 94 stories up in one of the country’s tallest buildings. Anyone looking to get an incredible view of the unique lakefront landscape and scenic architecture of Chicago will enjoy this sky-high excursion.

Make your own way to the 360 Chicago entrance, located along Michigan Avenue. Once inside the building, step into a high-speed elevator that will whisk you more than 90 stories above the ground at a speed of 20.5 mph (33 kph). As the doors open, make your way to the floor-to-ceiling windows as you enjoy incredible aerial views of the Windy City in all four cardinal directions.

Depending on the time of day you visit and the season, you’ll see all manner of interesting highlights. Morning and afternoon tend to give Lake Michigan a richer blue tint, while sunset offers the perfect opportunity for a romantic moment. After dark, the city sparkles down below.

Those who have worked up an appetite from the high altitude can stop by CloudBar, for a delicious array of locally sourced snacks, cocktails, and beer.

TILT tickets can be purchased on site. TILT is an attraction of outward tilting glass 1,000 feet above the Magnificent Mile. This is the first of its kind in the world and offers unique, downward facing views.

360 Chicago Observation Deck

Admission Ticket Included

Additional Info

  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Tickets are non-refundable due to inclement weather, low and no visibility
  • Most travelers can participate
  • Tickets are non-refundable if booked thinking 360 Chicago Observation Deck is another attraction. 360 Chicago is happy to reschedule the ticket in this instance.

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

about cancellations.

Traveler Photos

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Traveler Tips

The line was long, but once you get up there, it is totally worth it!
Great weather - snow precious day and you could see for miles 😍 Great to look out to the lake and city !


508 reviews
Total review count and overall rating based on Viator and Tripadvisor reviews
Reviews by Viator travelers.
Showing 1-10 of 508 reviews
Not worth it.
Jason_C, Jun 2023
First of all, holy hell on how expensive it was with nothing added to it. 70 bucks for my kid and I to ride up an elevator and see Chicago? Waste of money. They can add in the tilt and maybe one picture but it's way over priced!!
Don't use Viator for tickets
Nicole_D, Jun 2023
The 360 Experience itself was fine, though expensive for not including the tilt. My big issue was that we were at the Willis Tower and I was searching tickets for that, looking at those pictures, reading what's included etc., but somehow ended up with tickets to the Hancock through viator. I was told that happens a lot when I stood there in disbelief. Most frustratingly, those tickets can't be canceled or changed and even now, a day later, I have not received a reply to my inquiry about what our options are. We ended up racing to the Hancock, paying for parking again and at least being admitted there depspite being late at that point. I really don't recommend buying tickets through viator. You should get the listing you are searching for first and there needs to be some customer support. Ticket price is the same as at the location anyway.
Nice view of the city and...
Merra_K, May 2023
Nice view of the city and I was happy to find street parking nearby. That came in handy with little kids 😀
Worst place to visit not...
MohammedArif_L, May 2023
Worst place to visit not worth. Nothing to do there just go to the top floor and take the picture return back
Response from Host, May 2023
We are sorry that you had a negative experience. We appreciate your feedback as it helps us become a better attraction. Based on your review I am unsure if you had the opportunity to take part in the Cloud Bar, take photos on the open air 3D Mural Cloud Walk, or take a ride on the Tilt. We hope that in the future you are able to give us another chance as we are always looking for ways to better our guest experience.
Judith_B, May 2023
What a view........amazing!! Something went wrong but the staaf at 360 was very helpfull with changing the tickets The elevator will bring you to the 94th floor. We had a clear view and you could see amazing Chicago! Really loved it
I had a great time .....
Anissia_W, May 2023
I had a great time .. This was amazing place and I’m definitely going back.. I didn’t have no problems getting in..
Wow!! The whole...
Teresa_F, May 2023
Wow!! The whole experience was unforgettable but I was amazed at the rooftop garden/ lawn spaces! This has got to be a required visit when in Chicago!!
It was a true experience...
Yolanda_W, May 2023
It was a true experience we love it we coming back in September we will return back for that experience again
1 traveler found this review helpful
Can I get a refund?
Eric_N, May 2023
It was cloudy and I couldn’t get a refund and I wanted a refund and got nothing. I couldn’t come do to the weather but you guys won’t give me a refund. I need a refund since I couldn’t come do to bad weather
Response from Host, May 2023
Hello Eric, We are sorry that we had low visibility on the day of your visit. Unfortunately we do not refund for weather and low visibility. We do state that as a policy before your ticket is purchased. We are however, very happy to reschedule your visit for another time. If you email us at we will happily get that ticket rescheduled.
Chicago 360 experience
Jeffrey_B, May 2023
Excellent time spent. I arrived at 9 am and early cloud/ mist hadn’t cleared. Still good photo opportunity, but needed to patiently wait for views to clear to best enjoy the magnificent Chicago skyline. Suggest visit later in the day!
It was a HUGE waste of...
Sally_S, May 2023
It was a HUGE waste of money!! We were in the same building in another tower for FREE the night before! $60 in the garbage for us! It was an extra $20 to do the Tilt that was my only reason I wanted to go. It was a foggy day with zero visibility, so obviously I didn't want to waste that money as well. I will NEVER purchase again!
Very beautiful scenery. ...
Lisa_M, May 2023
Very beautiful scenery. Such a must do while in Chicago. Employers could be more friendly, personality of a wet mop.
Dariusz_B, Apr 2023
Cool place, breathtaking view, very recommended for families and friends! It has all the views of the entire city. I would recommend to come at night or sunset because it has the best view, it felt like cosmos!!🤩
Vicki_S, Apr 2023
The view was spectacular we went before sunset and stayed till after to get a view of both daytime and nighttime
You should go..
Irena_B, Apr 2023
We did not take advantage of all the center has to offer, but did have an opportunity to view Chicago in all it's glory. The view is stunning. Highly recommended to anyone visiting Chicago, especially for the first time. :)
Is amazing look...
Jesus_S, Apr 2023
Is amazing look everything is nice experience in my life I recommend goin to 360 chicago I back again
The 360 observation deck...
Brandon_C, Apr 2023
The 360 observation deck was one of our favorite activities in Chicago. We enjoyed the view, and my partner even said that he would move here because the view was so amazing (haha). The tilt was a nice touch in addition to the bar which had delicious drinks. We would highly recommend this experience!
Angela_F, Apr 2023
Love the experience, the view of the entire Chicago area, and further more ( other states) was impressive ! A must place to visit if you are in Chicago.
Not worth the money
Elizabeth_L, Apr 2023
Too much money for nothing but a view. Thought it would be more to do or look at. $70 for two people
Nice experince
Ritvars_S, Apr 2023
Trip to Chicago,visiting beautifull city. Visiting most popular places in Chicago and New York. Rest


Product code: 5651JHO

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