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Claire C

5 star rating: Highly Recommended
February 2017

Excellent customer service, on time.

Anne H

5 star rating: Highly Recommended
September 2016

Very polite and courteous. On time and I like the app that you can see when they come


5 star rating: Highly Recommended
August 2016

Driver was slightly early which was find with us since we were ready to go. He was very personable and a pleasure to ride with!!!


5 star rating: Highly Recommended
May 2016

Driver was a great tour guide - had heaps of interesting history to share

Sean G

5 star rating: Highly Recommended
January 2016

Very professional driver with prompt service. Well done!

Victoria S

5 star rating: Highly Recommended
August 2015

Excellent service, and I was very impressed that I was able to track the vehicle's progress on my cell phone before the van driver picked us up!

Joana A

5 star rating: Highly Recommended
December 2013

They were on time in picking me up. I will definitely use this again. :)

Kathleen G

5 star rating: Highly Recommended
December 2013

It was so easy. The van was waiting for me. Got to airport in plenty of time.

Nolana S

5 star rating: Highly Recommended
August 2011

On time and excellent friendly service.

Dagmar S Canada

5 star rating: Highly Recommended
November 2010

prompt and friendly service and took me right to the proper terminal and airline. Only 35 minutes from hotel to airport.

Mark C

4 star rating: Recommended
September 2015

The drivers were helpful and polite.

Martha J B

4 star rating: Recommended
August 2015

The driver was prompt and on time for our pick-up. He was very quiet. We arrived at the airport safely and on time. Thank you.

betty w

4 star rating: Recommended
July 2012

very prompt clean comfortable service


4 star rating: Recommended
July 2010

Airport Express Cust Serv terrible. Twice promised to send confirming email about pickup arrangements but never did. Found out van arrives every hour at hotel and driver doesn't really have your info. Great driver, though. Funny, efficient, got to Midway quickly with no hassles.

Andreas C

3 star rating: Worth doing
June 2014

Driver was prompt and very nice. Got me to the airport in good time, avoiding traffic. However, one star off for having smoked in the van right before pickup! It reeked and all of the passengers were upset at this because it was advertised as non-smoking. Not sure I would use this service again because I reeked of smoke the rest of the day while flying home!

Scott A

1 star rating: I do not recommend this
September 2016

The trip to the airport was fine except you quoted me a price of 24.95 and they charged me 45.00. Not really truth in advertising.

Thomas K

1 star rating: I do not recommend this
June 2015

This was more work than needed. Should have simply called Go Airport Express. Had to call them three times anyway per your instructions. Wrong number given too. . Then, they doubted that two tickets were purchased. Twenty four hours after, a text was sent to me asking, We are waiting for you.
Through my persistence my party made it to the airport. This service was poor, difficult and unpleasant. Tell Go Airport Express to pull into the hotel, not stop on the street. I will use them again from airport, but from a hotel, a private driver will do the same at my time at same price. Hope this helps. But this was a bad experience.

Colin W

1 star rating: I do not recommend this
May 2015


Renee B

1 star rating: I do not recommend this
August 2014

My experience on departure from Hotel was horrible. I called 24 hours in advance and was told I would be picked up at 0400 hours on Saturday. I then received a call back and the agent said he lost my ID number needed to schedule the return I gave him that. He confirmed the trip to the airport. On Saturday Morning I was not picked up at 0400 hours. I called the phone number given to me and a lady answered. She said she did not have a pick up for me. She said one would be there shortly. Twenty minutes later no van. I called back and someone hung up the phone. Finally a van came that was scheduled to go to OHara. I was going to Midway. This driver was concerned and he called dispatch. The lady that answered said all the vans were out and asked him if he could take me Of course he could not as he was going to O'Hara.
She said she did not have a van scheduled to come to my Hotel but she would see if another van could take a detour. Finally at 0500 hours, a van came to pick me up. To say the least this was totally unacceptable.

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