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It was a nice trip experiencing Chicago view from the top. The helicopter was nice and clean and everything was organized well.
Ride was great, but DO NOT be late for your check-in time. We left 1 hour early from the City for a 10 minute Uber ride that ended up to be a 35 min ride due to traffic and construction. We were in contact with the company via email and 3 phone calls. Upon arrival we were checked in and given a buzzer for a scheduled flight within 10 mins of our scheduled flight time. So we were late for the 30 min. check-in time, but were allowed to fly. After a 35 min. wait and buzzer still in hand, we were still waiting for a paid and scheduled flight. After contacting the front desk asking what the delay was, she and Zach stated that due to our late check in for a scheduled flight, we were bumped down to a different time. I suggested that the information be explained upon check-in instead making people wait without an explanation. Customer service? Perhaps we were detained for punishment for being late. Regardless, all your possessions such as scarves, purses bags etc cannot be on board. Youll have to lock them up in their lockers. Free! Good history area, waiting room less than neat, organized and the furniture seemed rather used. Part of the lights were turned off, so the commodious room was more than half in the dark. Good games to play while you wait w/oversized Jenga and Bag game. Nice large windows to watch landings and take off. Lots of for four people and nominal waiting room esthetics, customer service and communication. Nice chopper ride during the late afternoon. Would suggest if you like trailer-like surroundings. Suitcase List checked off. Thank you!
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