In regards to your comment, this tour is Not by Catamaran it is by boat.
If you wish to take our Catamaran tour then please go to El Cielo reef by Catamaran with beach club tour we also operate.
Our records and Viator show, you purchased the boat version which is what we honored and offered you on the date of your tour.
I think your confusion comes from there. Anyway we want to thank you as we will use this reply to send a message to future clients.
To all Customers reading this
We have 2 different snorkeling experiences:
One tour named, Cozumel snorkeling tour: Palancar, Columbia and El Cielo reefs operated by boat.
Our other tour is El Cielo reef by Catamaran with Beach club, which is performed and operated in a catamaran.
Different options and different prices as inclusions are different.
Please make sure to choose the right tour according to your needs.