Call (888) 651-9785
I would like everyone to be aware of my experiences with this Dalian city tour. I booked and paid in advance and waited in my hotel lobby to be picked up on a Friday morning. No one turned up - no guide no car. I had the hotel staff call the contact number given out with the booking confirmation. According to them the number does not exist. Perhaps you think I was unlucky - local issues etc. my colleague who booked the tour for a few days earlier had exactly the same experience - again a no show. I contacted Viator directly on my return and got a mail saying they would look into it. Since then they are ignoring all my emails - I have tried three different email contact addresses all responding with a deafening silence. Shame on you Viator! But I will not give up - I demand my 110USD back.
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