There was some confusion at the airport around the voucher and the reservation but once I got the right shuttle, all was well.
The trip was excellent
The driver came on time
The vsn was clean.
THE MAIN PROBLEM WAS
1: the driver wanted me to pay additional $14
He told me that "since u do not live in hotel and u r not checking out you must pay me$14."
I told driver that " I will not pay anything and please check with you
It was fine !They arrived on time and everything was as I expected to be
Apart from the collection from the hotel being about 15 minutes late the mini bus driver was courteous and efficient. He drove well and got us to the airport well on time.
Fine - no hasslesgetting to the airport and no arguing about cost with a cab driver.
Cindy O USA
This is the second time I've used Viator and the second time I've been totally pleased!
I had to make sure to read all of the instructions as to how to make this happen but once I did, it went very smoothly.
Thomas T USA
The ride back to the airport was great - although the driver was 20 minutes early!! Good thing I was ready.
a bit erratic. We were outside our hotel waiting and a van turned up earlier than we were advised. We were told by the driver just to get in then another van arrived and the drivers then argued amongst themselves as to who would take the passengers. We did get to the airport but felt it was all a bit disorganised.
Stephen P Australia
Adequate, although sometimes these shuttles are too crampted
Karen W Australia
I think it would have been better by taxi - though I am unsure as to how much that would have cost.
The website was not clear that you had to call SuperShuttle directly to make a reservation. I thought the voucher was a reservation but when I called SuperShuttle they explained that it was only a voucher not a reservation. Did have to wait longer that anticipated to be picked up.
George S New Zealand
Was extremely disappointed with service. I spoke to a representative and they assured me that it would only take 30-40 minutes. I asked to leave early and it was good that I did. We were picked up at 10:20 am, they said 10:10am and did not get to the airport until 12.25. Also the driver spent the whole journey either texting or speaking on the phone and driving one handed. Whilst appreciating the constraints of shared rides I still was dissapointed.
driver told me viator voucher does not cover total cost .Had to pay extra 3 each
Driver was quite rude. My husband left his glasses on board and we rang straight away. Got through to despatch and they said the driver hadn't found the glasses. We think it was because we didn't tip him. we apologied that we had no US dollars left , he wasn't happy. Nor were we.!!!
Called viator to make reservation. Everything seemed to go smoothly. I called the transfer company to make sure. The company told me viator never called, all they did was charge me and I had to take care of everything else. I was charged $38 for what they told me they charge $20. Viator is a scam!
Really under deliverd on service. Having booked airport transfers all around America during our 7 week stay without any trouble, this transfer was a nightmare. The driver insisted we have a hard copy of teh voucher (which isn't easy to get when you're staying in hotels) and wouldn't accept the saft copy on my phone (all previous transfers did). He then said we as we don't have the voucher we would have to pay in cash and seek reimbursement from teh company for teh the credit card payment. When I disputed this he became agressive and said complained consistently that he wouldn't get paid. Very poor costomer experience. Take a cab
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