Thank you for your feedback Jamie.
I didn't think you would leave this review and take 2 stars off the rating as we spoke through WhatsApp about the misunderstanding. But either way, let me clarify the situation for our readers and future travelers...
1. As indicated by the well-detailed information before booking, the meeting point is at the main beach in Drake Bay, still, we are more than happy to pick up our clients at different beaches along the coast on the way to the Island (Caño Divers Beach to San Josecito Beach) as was your case. Picking up clients in San Josecito Beach means at least 15 minutes delay for the other travelers that actually get to the meeting point. Too bad you didn't mention this in your review.
2. As indicated by the well-detailed information before booking, lunch is provided in a Restaurant back in town, so clearly we cannot provide lunch if you are staying far from town, but instead we offer a $10 discount per person which is what we pay for lunch. Yes, $10 per person because we have an agreement with the restaurant as we bring our clients there everyday.
Anyway, like I told you via WhatsApp, from now on we are going to remind every client to take care of their lunch when they are staying too far from the village, because it seems that there are still many people who lack common sense.
3. I consider it unfair to take 2 stars off the rating as there were no problems during the tour and as you have mentioned several times, you had a good experience with our team, we provided water, iced tea, a little snack of fruit and cookies, we have made a refund and I apologized straight up for not being even more specific the day before the tour about you having to organize your lunch at your lodge.
Hopefully you can get back and join us for lunch next time.
Best wishes from Costa Rica,
Alexa Salazar.